Arrggg british gas vent !!

shellylovesshopping

On electricity only with British Gas. Had an email from them on 27th July stating that my websaver was ending on 31th July and would then go onto standard tariff. Searched around and they still were the cheapest based on my usage so opted to change over to their websaver 8. Did this on 1st August - first day on standard tariff - had email to confirm swapped over the same day.

Just had my first bill on this tariff and noticed its on standard tariff. Called them earlier and they said their mistake - they would swap me over to websaver 10 from today. Told them I am not happy with this as I have paid higher for the last 3 months due to their error. The chap I spoke to said nothing more he could do and basically take it or leave it.

Surely they cannot get away with it !? I am really annoyed but have just done a price comparison and they still are coming out the cheapest so rather than telling them to poke it I want the tariff I should have.

Anyone else had this problem ?

SwanJon

shellylovesshopping wrote: »

Did this on 1st August - first day on standard tariff - had email to confirm swapped over the same day.

Forward the confirmation email onto them. State that you are raising a complaint, and they have 8 weeks before you take it to the ombudsman.

They'll backdate it.

keystone

Eon did the same to me. Stamped my foot a bit and they relented.

Cheers