Paid childcare voucher to wrong carer

newmumincov

I've just paid the childcare voucher (computershare) to an old carer left nearly a year ago. Is it likely that I'd be able to get it refunded? I know computershare won't reverse transactions but are the nursey allowed to refund me?

I'm really kicking myself, as I know this is just going to take ages to be resolved.:(

a_confused_mum

they wont refund you {in cash} , is it not possible you can ask the old carer to return the voucher?

JabT_2

If it works the same as when they were Busy Bees then they aren't supposed to. I had a right job getting a refund from a holiday club. They had to agree the refund and pay it to Busy Bees. Busy Bees then issued a credit note to my employer and a new voucher had to be ordered (using the credit note as payment). Took months because the holiday club and council staff were blumming useless!

newmumincov

Having said that, I used to pay them £800 per month, so surely they could refund some of the money I paid them that wasn't from childcare vouchers?

I'd be happy for them to pay my new carers if necessary.

sassy_one

newmumincov wrote: »

Having said that, I used to pay them £800 per month, so surely they could refund some of the money I paid them that wasn't from childcare vouchers?

I'd be happy for them to pay my new carers if necessary.

Good luck, you'll need it

Kit_Kat_Kate

We over paid by £300 and got the money back in a cheque took 2 months for them to sort it out.

Judith_W

Don't know how Computershare sort it, but I presume you could either get them to pay a cheque back to Computershare or find out computershare's bank details and pay it directly, they could then credit it back to your account..?

Might take a while. I wonder whether in the carer T&Cs there is an obligation to correct wrong payments in a certain period of time?

newmumincov

I phoned the carer first thing and they said that they can refund back into my online Computershare account after all. I'm not sure how long this will take, but it's a bit of a relief.