Need help with documents to ebay

n57602000

Hi i need to prove to ebay that i have refunded a seller his 99p that he complaint to ebay about not getting an item for i refunded the seller and they want some evidence of this so i can get my account back what form would they except?

stolt

How did he pay, i'm assuming a chq or bank transfer, rather than paypal?

if chq you may have to wait for yoru bank statement to show chq cashed, although quite how you will prove the chq was to the person you said it is might be more tricky. Might be best to write them a email and ask them how you go about proving a chq is to the correct person.

good luck

soolin

I'm confused by this to be honest..assuming a buyer pad by cheque or bank transfer then they can't prove they paid you and in turn you can't prove 100% that you have refunded them. That's why ebay claims are so dodgy. Also a 99p item is not available for an ebay claim so I can't see why they are asking you to prove anything?

Only a paypal claim would cover a 99p item, and in that case assuming you refunded the original paypal payment correctly and didn't just send a new payment, then the refund is obvious as it is just a return of the original payment. If this is a paypal chargeback then a refund of the original payment would mean that the chargeback would be seen as closed.

So, as I said I am confused

n57602000

i am very confused to and ebay wants me to prove that the money has vbeen refunded before my account is reinstalled which is very annoying i have given them an email but it will be quite a long time before i get a reply

smartie1976

Did paypal not send you an e-mail when you refunded the buyer?
Just send them that.

soolin

n57602000 wrote:

i am very confused to and ebay wants me to prove that the money has vbeen refunded before my account is reinstalled which is very annoying i have given them an email but it will be quite a long time before i get a reply

Can I confirm that we are talking about a paypal payment? As if so the chargeback should have disappeared as the original payment would have just been refunded.

Soo

n57602000

No it wasnt done via paypal it was done via cheque and they cancelled it

soolin

n57602000 wrote:

No it wasnt done via paypal it was done via cheque and they cancelled it

In that case I am really confused.

We cannot be talking about an ebay claim as 99p is too low to be covered, so I am now assuming that your account has been suspended for something. It is likely that this 99p item is the final straw as once ebay suspend you they will take double care to check everything you do in future.

Maybe if someone else has ever been investigated they may be in a better position to advise you, as I'm not sure what proof ebay require in these circumstances.

Soo