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EDF - Can anyone help?
Comments
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Sarahmarsh wrote: »thank you dogshome, that makes sense, when I moved into the property 9 years ago I asked if it was economy 7 and they said no, and I never had a problem, I switched to EDF in 06 ...
Unfortunately, unless you have had a meter change in the meantime, then you had a dual rate meter 9 years ago.
You don't mention who your previous supplier was, but if you had a dual rate meter then EDF would have supplied you on E7 since you switched to them.
EDF would need to have a single rate meter to supply you on a single rate tariff.
Have you really failed to notice this since 2006? :eek:Sarahmarsh wrote: »The manager is looking into the situation to see what can be done, after googling my situation there was an article in the mirror in April of this year about a lady who also was in the same position as me in that 4 years ago she set up her account with edf and they switched her day and night usage and were now demanding repaymant. My argument is why have they let this go on for so long even though they say they review my account every 6 months, surely this should have flagged up before now, the only reason they have found it now is because I phone querying my last bill as it didn't look right.
Are you also saying the meter is not faulty, but that the supplier has simply transposed the two registries?
This can happen as unfortunately there is no standard i.e. rate 1 is sometimes low rate and other times normal rate.
I'm not sure how you did the original comparison from single rate to decide E7 was cheaper for you, but if that is what you did, then so be it.
To now find you owe almost £1000 per year for the four years, should have alerted you something must have been wrong following the switch. How much electricity were you paying annually before the switch? :eek:
Anyway, same advice as earlier. The meter is in your property, you are able to see which registry would apply at which time/rate.
The supplier really can't be blamed if they are getting two registry readings both of which are increasing. Some people use more electricity during the low rate, other people use more elctricity during the day rate."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Thank you everyone for your help and advice, it now appears that EDF calculated my debt wrongly, they were very sorry as it turns out that it should have only been £1400 not £3770 over 4 years, and they have written off 75% of this leaving me with a much more manageable underpayment of £350 to pay back over 4 years! Now I need to look at my energy consumption and which Tarrif will be best for me and my family in the future so as not to end up in this situation again!!0
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You mean you didn't check their calculation yourself? :eek:
If you've still not done so, I would suggest you do. You might not owe them anything. Perhaps they owe you money"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
So if the daytime/normal registry records no usage and the night/low rate all the usage, you can reasonably assume the switching mechanism has failed. To allow this to go uncorrected for not just months, but years is asounding! To expext to get away with only paying low rate 24/7/365 is equally astounding.
Now the supplier, who can only go by the meter readings provided, may also be partly to blame.
In my experience, suppliers will often pick up on such irregular usage and question it (even if the meter is actually recording correctly)
Who knows what night/day tariff is? i certainly wouldnt know if they charged me less. Would anyone else? i mean if they charge you less, are you going to phone them up and say, "you're not charging what your suppose to charge me, Please charge me more"
Does it actually say on the bill, night/day? If it doesnt how can you tell what the rate is? and if it is the correct rate or not. Unless it says i feel the supplier is FULLY to blame. As it is THEIR responsibilty to charge you what their rates are. So if they want charge a lower rate than its suppose to be, how can it be the users fault.
EDF should have realised a long time ago. I wouldnt pay them a penny for their fault.0 -
Who knows what night/day tariff is? i certainly wouldnt know if they charged me less. Would anyone else? i mean if they charge you less, are you going to phone them up and say, "you're not charging what your suppose to charge me, Please charge me more"
Does it actually say on the bill, night/day? If it doesnt how can you tell what the rate is? and if it is the correct rate or not. Unless it says i feel the supplier is FULLY to blame. As it is THEIR responsibilty to charge you what their rates are. So if they want charge a lower rate than its suppose to be, how can it be the users fault.
EDF should have realised a long time ago. I wouldnt pay them a penny for their fault.
When you get an electric bill based on dual rate (e.g. E7) all will become clear"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
I can't believe that anyone who uses this site doesn't check all their bills!
The electricity bill will clearly show the two rates on separate lines. So one line would have shown zero units used, and I suppose that it would be easy to ignore this thinking it was just a quirk.
I have two meters and use oil central heating. I still find it better, I use my washing machine, tumble dryer, dishwasher and breadmaker at night. I took a years readings and worked out what the cost would be on one meter only and I was saving £30.
If you have two meters you would probably here a hefty clunk as it switches from one to the other unless your meters are outside.0
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