We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Praise - Evans Cycles
Keith
Posts: 2,924 Forumite
Back in March, I bought a Dahon folding bike. I'd used it 5 days a week since apart from the odd holiday.
In September I turned a corner when the handlebars suddenly folded and I fell off. I pushed it back to the local branch and they arranged for it to be repaired under warranty.
A few weeks later the same part failed again.
So I asked for a refund as the bike was not fit for purpose (and dangerous). The manager said he'd need to speak to head office.
Within 48 hours, I got a full refund of the purchase price, no argument, just a very helpful store manager. Good service imo!
In September I turned a corner when the handlebars suddenly folded and I fell off. I pushed it back to the local branch and they arranged for it to be repaired under warranty.
A few weeks later the same part failed again.
So I asked for a refund as the bike was not fit for purpose (and dangerous). The manager said he'd need to speak to head office.
Within 48 hours, I got a full refund of the purchase price, no argument, just a very helpful store manager. Good service imo!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.3K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards