Play.com Help Please

redpandabear

2 months ago I ordered some wireless headphones from play, after 5 deliveries I am still getting the wrong item sent to me.

At first I tried emailing them, then ringing them, after the 3rd attempt they said they would query their warehouse but I got the same result.

The next call I made I asked to speak to a manager to get it sorted, he organised a quick delivery but it was still the wrong item.

Does anyone have any suggestions on how I can get the item from them as they are the only place that stock it?

Thanks for any help

DCFC79

Is there not an alternative option, i would have asked for a refund after the 2nd attempt

wealdroam

OP, what is the item? Have you a link to it?

redpandabear

Here is the link to the item I bought, I could probably get a refund but its the only place that stocks it and it seems to have the best reviews in my price range

http://www.play.com/Electronics/Electronics/4-/6736256/Accessory-Agents-FMH2020-Stereo-Wireless-RF-Headphones/Product.html