We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

No Reply from Lloyds!!

Hi.
I am trying to reclaim some PPI from Lloyds from a loan I took out with them back in 2006.
I have sent them the consumer questionnaire twice now, first time on 22nd Sep and then again on 12th Oct but haveheard nothing at all from them!

I sent it to the address given on this site, the one in a-z address topic.

The first copy I sent normal post, the 2nd I sent recorded. I know it got to them so just don't know why I've heard nothing... is this normal?

Thanks :mad:
LB Moment - 15/06/2009 :idea:
DMP Mutual Support Thread Member 326
Starting DMP with Payplan - 01/08/09 :p

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    glitterlea wrote: »
    Hi.
    I am trying to reclaim some PPI from Lloyds from a loan I took out with them back in 2006.
    I have sent them the consumer questionnaire twice now, first time on 22nd Sep and then again on 12th Oct but haveheard nothing at all from them!

    I sent it to the address given on this site, the one in a-z address topic.

    The first copy I sent normal post, the 2nd I sent recorded. I know it got to them so just don't know why I've heard nothing... is this normal?

    Thanks :mad:


    Hi there

    They do normally have 8 weeks, but you may also be aware that there is a freeze on brand new ppi complaints as from 8 October until further notice, but its been stated to continue as normal, if nothing have been heard by 8 weeks or if they confirm they will not be dealing with these complaints at this current time, to complain to the financial ombudsman service (FOS).

    Read more on this thread here:
    https://forums.moneysavingexpert.com/discussion/2786416

    But it seems yours was before the above date stated, so what I would do is give them a ring and ask if they are dealing with yours, as yours was prior to the date to them of being frozen, if any problem then you can complain to the FOS.

    Tel 0845 3005599

    The above number is the dept that deals with these complaints.

    Good luck and please let us know how you get on.;)
    The one and only "Dizzy Di" :D
  • Thanks so much for your helpful reply.. I didn't realise there was a freeze on new complaints :(
    I don't suppose you would have a contact number for Lloyds?

    Thanks again
    LB Moment - 15/06/2009 :idea:
    DMP Mutual Support Thread Member 326
    Starting DMP with Payplan - 01/08/09 :p
  • di3004
    di3004 Posts: 42,579 Forumite
    glitterlea wrote: »
    Thanks so much for your helpful reply.. I didn't realise there was a freeze on new complaints :(
    I don't suppose you would have a contact number for Lloyds?

    Thanks again


    Hi there
    Your welcome.

    Yes unfortunately a freeze on new ppi complaints for the current time, but I have posted a tel number in my above post which should take you direct to the loan dept/complaints.

    Good luck.
    The one and only "Dizzy Di" :D
  • marshallka
    marshallka Posts: 14,585 Forumite
    di3004 wrote: »
    Hi there
    Your welcome.

    Yes unfortunately a freeze on new ppi complaints for the current time, but I have posted a tel number in my above post which should take you direct to the loan dept/complaints.

    Good luck.
    FOS have not got a freeze on complaints though. I have just spoken to an adjudicator and she said that they are still looking into complaints as usual. You will have to wait the 8 weeks though also as usual.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.