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No Reply from Lloyds!!

glitterlea
Posts: 100 Forumite
Hi.
I am trying to reclaim some PPI from Lloyds from a loan I took out with them back in 2006.
I have sent them the consumer questionnaire twice now, first time on 22nd Sep and then again on 12th Oct but haveheard nothing at all from them!
I sent it to the address given on this site, the one in a-z address topic.
The first copy I sent normal post, the 2nd I sent recorded. I know it got to them so just don't know why I've heard nothing... is this normal?
Thanks :mad:
I am trying to reclaim some PPI from Lloyds from a loan I took out with them back in 2006.
I have sent them the consumer questionnaire twice now, first time on 22nd Sep and then again on 12th Oct but haveheard nothing at all from them!
I sent it to the address given on this site, the one in a-z address topic.
The first copy I sent normal post, the 2nd I sent recorded. I know it got to them so just don't know why I've heard nothing... is this normal?
Thanks :mad:
LB Moment - 15/06/2009 :idea:
DMP Mutual Support Thread Member 326
Starting DMP with Payplan - 01/08/09
DMP Mutual Support Thread Member 326
Starting DMP with Payplan - 01/08/09

0
Comments
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glitterlea wrote: »Hi.
I am trying to reclaim some PPI from Lloyds from a loan I took out with them back in 2006.
I have sent them the consumer questionnaire twice now, first time on 22nd Sep and then again on 12th Oct but haveheard nothing at all from them!
I sent it to the address given on this site, the one in a-z address topic.
The first copy I sent normal post, the 2nd I sent recorded. I know it got to them so just don't know why I've heard nothing... is this normal?
Thanks :mad:
Hi there
They do normally have 8 weeks, but you may also be aware that there is a freeze on brand new ppi complaints as from 8 October until further notice, but its been stated to continue as normal, if nothing have been heard by 8 weeks or if they confirm they will not be dealing with these complaints at this current time, to complain to the financial ombudsman service (FOS).
Read more on this thread here:
https://forums.moneysavingexpert.com/discussion/2786416
But it seems yours was before the above date stated, so what I would do is give them a ring and ask if they are dealing with yours, as yours was prior to the date to them of being frozen, if any problem then you can complain to the FOS.
Tel 0845 3005599
The above number is the dept that deals with these complaints.
Good luck and please let us know how you get on.;)The one and only "Dizzy Di"0 -
Thanks so much for your helpful reply.. I didn't realise there was a freeze on new complaints
I don't suppose you would have a contact number for Lloyds?
Thanks againLB Moment - 15/06/2009 :idea:
DMP Mutual Support Thread Member 326
Starting DMP with Payplan - 01/08/090 -
glitterlea wrote: »Thanks so much for your helpful reply.. I didn't realise there was a freeze on new complaints
I don't suppose you would have a contact number for Lloyds?
Thanks again
Hi there
Your welcome.
Yes unfortunately a freeze on new ppi complaints for the current time, but I have posted a tel number in my above post which should take you direct to the loan dept/complaints.
Good luck.The one and only "Dizzy Di"0 -
Hi there
Your welcome.
Yes unfortunately a freeze on new ppi complaints for the current time, but I have posted a tel number in my above post which should take you direct to the loan dept/complaints.
Good luck.0
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