We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
INR case - help please
jennyjelly
Posts: 1,708 Forumite
Although I have been buying on ebay for many years I have never had to open an INR case until now, and I'm a bit confused so I wonder if someone could advise me please. Here are the facts.
On 4th October I bid on a book and as I was the only bidder I got it for the starting price of 99p + £2 postage. I paid immediately with Paypal.
On 14th October, just when I was about to chase it up, I had a message from the seller saying she had been ill and someone was going to post it for her that afternoon.
On 19th October it still hadn't arrived so I sent a very polite message asking if it had been sent, and if not when it was likely to be, but have heard nothing else from her since.
On 23rd October I opened an INR case with ebay which is still showing 'awaiting seller's action'.
On 30th October I sent her a pleasant and polite message through the resolution centre saying I hope she will contact me, but still no response from her.
So two questions - 1. If she is genuinely ill I don't want to hassle her (and I'm inclined to believe her as her only neg was 2 days ago and for the same reasons) but on the other hand I don't want to leave it until it's too late to act - what should I do? and 2. If I decide to continue with the dispute how do I do it? The only options on the resolution page are to send a message or to close the dispute.
Sorry to be a bit of a doofus but I'd really appreciate your advice.
EDIT: Just in case anyone thinks I'm being a total tightwad over £2.99, honestly I'm not - it's the book I want, not the refund!
On 4th October I bid on a book and as I was the only bidder I got it for the starting price of 99p + £2 postage. I paid immediately with Paypal.
On 14th October, just when I was about to chase it up, I had a message from the seller saying she had been ill and someone was going to post it for her that afternoon.
On 19th October it still hadn't arrived so I sent a very polite message asking if it had been sent, and if not when it was likely to be, but have heard nothing else from her since.
On 23rd October I opened an INR case with ebay which is still showing 'awaiting seller's action'.
On 30th October I sent her a pleasant and polite message through the resolution centre saying I hope she will contact me, but still no response from her.
So two questions - 1. If she is genuinely ill I don't want to hassle her (and I'm inclined to believe her as her only neg was 2 days ago and for the same reasons) but on the other hand I don't want to leave it until it's too late to act - what should I do? and 2. If I decide to continue with the dispute how do I do it? The only options on the resolution page are to send a message or to close the dispute.
Sorry to be a bit of a doofus but I'd really appreciate your advice.
EDIT: Just in case anyone thinks I'm being a total tightwad over £2.99, honestly I'm not - it's the book I want, not the refund!
Oh dear, here we go again.
0
Comments
-
I wouldn't worry about the dispute too much. Just let it run its course and get a refund via paypal.
If the seller is genuinely ill I'm sure a dispute is the last thing on her mind.
Unfortunately though there is nothing else you can do to guarantee that you get your book.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks Soolin. I'll just wait and see what happens.Oh dear, here we go again.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards