Marc Jacobs Bang win not received :(

Anisceline

I find it really, really weird when companies work to get interest from customers with often very generous promos and comps and then undermine all their efforts with poor communication. It is so short sighted and counterproductive.

I hope you all get your Marc Jacob's goodies.. x

Kaelea

mjm3346 wrote: »

Thanks for that, would have been far easier to find if they had posted instead and not just repled in a thread which had nothing to do with the competition.

I apologise for asking about the prizes in that particular thread, I knew it had nothing to do with that that thread but I pounced when I realised the Marc Jacobs peeps were about ..

mjm3346

Kaelea wrote: »

I apologise for asking about the prizes in that particular thread, I knew it had nothing to do with that that thread but I pounced when I realised the Marc Jacobs peeps were about ..

It was them not you, well done for getting a response:T I lost count of the number of times they were asked without giving any reply.

emmajayne1982

Hi,

Just wondered if anyone has received their prize yet?
Nothing for me!

mjm3346

Nope, more of a damp squid than a Bang.

LeeSW1

No, still waiting

surgeoner

Still not so patiently waiting

mjm3346

No response to the many posts asking about it on their wall again (that I could see)


One comment left is

I emailed customer service and got this reply:
Dear Nicole, Thank you for contacting Customer Service at www.marcjacobs.com. We are sorry, but you will have to contact Facebook customer support and have them help you track down your prize. Please let us know if there is anything else we can do for you, and thank you aga...in for contacting Customer Service at www.marcjacobs.com. Sincerely, The Customer Service Team Customer Service at www.marcjacobs.com
Not holding out any hope that I will ever get my prize