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Damaged In Post Who Claims Buyer Or Seller

I am new to all this so can anyone tell me who is it down to to claim from the Royal Mail if something is damaged, isit the buyer who received the damaged goods or the seller, or does it matter who claims

Comments

  • It has to be the seller who initiates the claim with the Royal Mail since the contract was made between you and them i.e you paid them to deliver it safely.
    --><-- Sugar Coated Owl --><--

    If you believe, you will survive - Katie Piper

    Woohoo! I'm normal! Gotta go tell the cat.
  • Thank you razorbladekisses. saves messing about when you know whose responsibility it is, isnt it! Thank you.
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