Scottish Power

clairmelville

Hi,
Sorry if this has been asked before but I'm confused over my elecric tariff.

My other half has been taking care of the elecric so far and when we moved to our place (about five months ago) Scottish Power took several moths to set up our DD and so. So we had a £200 bill with them already and they put us on a certain tariff and set up a DD that would make sure we paid it off with time.
This was OK until last week when my partner received an email to say they were putting up the tariff price. I wanted to see if it was cheaper to move to someone else but my partner tells me we are locked into the tariff for a year an there is no way we can switch and they can increase the price as much as they want in this year.

Somehow this seems unfair, anyone been in the same situation. And is this legal? Is there any way we can get out of it?

Thanks

Clair

Yellowcard

Check the terms and conditions from when you agreed the sale and/or tariff, if it mentions cancellation fees which it most likely will then your hands are pretty much tied.

Scottish_Power

Hi clairmelville

You will be able to change suppliers if you wish however the condition that will go along with this is that the outstanding balance is paid in full. If you can clear the balance and you still wish to change supplier, take into account any cancellation charge that you may incur on your current tariff and see if it is still in your interest to change.

If you have any further questions please let me know and I will be happy to help.

Kind Regards

Colin @ ScottishPower

JasX

You can never get locked in but might have to pay cancellation fees, good news is if you use cashback sites you can normally offset most if not all of any cancellation fee with the switching commission (although these are lower than they used to be).

brightgirl

Hi Clair,

Can I ask, why did it take SP months to setup your DD? I`m curious as I`m also a victim of scottish power.:(

clairmelville wrote: »

Hi,
My other half has been taking care of the elecric so far and when we moved to our place (about five months ago) Scottish Power took several moths to set up our DD and so. So we had a £200 bill with them already and they put us on a certain tariff and set up a DD that would make sure we paid it off with time.

t0rt0ise

You would think if the rates change that they would release you immediately as with any other contract. I suppose that's why it's not called a contract with locking in, it's more a leaving charge as it gets round the legalities. The more I hear about power suppliers the more cynical I'm getting.