Air China Phoenix Miles

BusinessStudent

Hello all,

Last month I did a multi city tour of Asia with Air China. I went on about 8 Air China flights.

At the time of booking I never entered my Phoenix Miles Airmile number (Although I had signed up for an account pior to booking the flights)

The Phoenix Miles airmile website is a nightmare to use and for some reason I couldnt access it to find my membership number. Since I've been back ive been in contact with Air China via email to get the miles credited to my account.

Because I've got 2 Air Miles Phoenix Miles accounts (I signed up for 2 because I couldnt remember the password for the first account) and because both accounts have different passport numbers (I lost my passport back a few months ago so had to reapply for a new one) Air China are asking for

1. Both copies of my passports (which I have)
2. Copies of my boarding passes (which i've sent via email)
3. Another valid copy of ID ...ie Driving License

They have also said that because I can only have 1 Phoenix Miles account that they will have to use 500 of the miles to merge the accounts.

Now, to be honest Im a bit concerned as to them requesting all these copies of my ID. Should I be concerned or is this normal practice?

Also, Im not entirely sure how I could benefit from joining the millage problem. I m not entirely sure how it works...I know that Air China are part of Star Alliance, so does this mean If I fly with a member of Star Alliance that I collect rewards, am likely to be upgraded etc?