Dispute with property factors

aristote33

Where would you go as a tenant when you have a disagreement with the property factors who do not offer any established dispute resolution route?

The overall intention being to have the property factors being more useful and providing a real service, instead of always trying to do everything on the cheap, and even detrimental to the let property.

MP? Local newspaper? Consumer Focus? Property Manager Association? BBC's You and Yours?

Speaking about a case in Scotland here, but the specification might not be relevant.

Thank you.

W

latecomer

IF everyone agrees then get together - strength in numbers. I remember hearing about developments forcing a change of factors a while ago but no idea where it was.

eco-friendly_2

http://www.consumerfocus.org.uk/scotland/news/last-chance-saloon-for-property-managers-2

http://www.heraldscotland.com/we-re-unhappy-with-our-factors-so-could-it-be-time-to-go-it-alone-1.899175


As latecomer says it's 'strength in numbers' sadly there's always one who might block it. Don't consider a private agreement for the factoring between owners, only a legal one.

Owain_Moneysaver

Edinburgh Council offer their own factoring service for private buildings and may be able to advise on factor problems.
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Previous building I lived in (16 flats) did not have a factor, we had a residents association. Every flat paid into the RA's bank account by standing order (this took a while to set up, but even non-resident landlords see the advantage) £25 per month. The association had quarterly meetings in a local community centre, and appointed a close cleaner, window cleaner, gardener, to do the usual things for the next year. Arranged a roof inspection every autumn. Minor and repeating works were paid for out of the accumulating money in the RA's account. More expensive things eg a new entry intercom, the RA paid half the bill out of the account and the affected flats paid the remainder. Every so often there's enough money in the account to have a bigger job done at no 'extra expense' to owners, eg a close repaint every few years, or the carpark rechipped.

Several flats in the building were sold and all the sales particulars mentioned the active residents association so it really is an asset having a well maintained building.

missile

Where would you go as a tenant when you have a disagreement with the property factors

Have you approached the owner?

aristote33

Here, it's a privately owned flat rented through a property factors, the factors is not responsible for a whole staircase. It's just a single property on its own.