Nationwide bunch of *****

alane

You may have seen a previous rant I had when Nationwide 'lost' my account name change forms, then transferred to a single user account, but then they forgot to notify the DD people of the change in account in time
Any how, I incurred approx £132 in interest charges on my mortgage account - it would have been more if I hadn't rung YBS myself and paid over the phone - Nationwide refused to ring them and sort it.

Given the stress and 'fear' that this gave me I wanted NW to sort everything out themselves and make the interest payments et cetera...after all, why should I be the one running around making phone calls and going into branches to sort out.

Muc h much distress was brought down on me when they also missed another couple of payments which ~I rapidly got onto and resolved over the phone myself ... NW again not taking any initiative to try and resolve these themselves.

NW offered £200 which would include the 132 interest, bu they still didn't agree that it should be them that was resolving this by paying YBS direct.

Now, call me old fashioned, but if I made a mistake then I would consider it to be MY duty to resolve that mistake without the customer having to do anything at all---THIS is not the NW way.

So, off to ombudsman who returns with - NW have nothing to do. They have offered you 132 +200 so thats the end of it.

Erm,,,,,no they haven't (letter sent back to FSA), the 200 INCLUDED the 132..

Whats best to do now then? Seeing as I ain't made of money how do I get the ombudsman to sit up and take notice and how do I get proper justice from NW?

I really am at the end of my tether and would willingly drive a sledghmmer through NW's window if it weren't for the fact that it is most likely insured.

jambosans

alane wrote: »

So, off to ombudsman who returns with - NW have nothing to do. They have offered you 132 +200 so thats the end of it.

Make the Ombudsman aware of their mistake, and you may find that they find this a fair settlement (instead of Nationwide's actual offer), ruling this amount in your favour.

epsilondraconis

If I were you, I would also ensure that NW liaised with YBS and cleared your potentially tarnished credit report. If I have understood your post correctly, YBS may have put an amber against your mortgage payment to indicate that there was a problem.

I had a problem with NW about 6 years ago where they made a mistake and as they were our mortgage provider, they put a amber on our credit report indicating that a payment had been missed. I received a letter from NW telling me they would correct it (i.e. replace the amber with a green). A year later, I get a credit report to find that they hadn't. After complaining, I received another letter telling me the changes had take place. Six months later I check again only to find they hadn't. Suffice to say I wasn't happy. They resolved it in the end, just be on your guard.

Good luck - I fear you may need it.