Problem with online bank payment

termie

Hi
I paid my cc through my online bank account a couple of weeks ago, and thought everything had gone through ok. Then at the weekend i was checking my statement and i noticed the payment had come out and then gone straight back into my account. There was enough money in as i had just been paid. Luckily when i noticed this i still had time to make the payment before the due date (at least i think i've caught it just). But does anyone know why this might have happened? Is it something i've done as i've never had a problem with online payments before, or is it something i should be ringing the bank (lloyds) to question.

Thanks for any help

stephane_2

Maybe you put in the wrong details...but to be honest only your bank or credit card provider can tell you what went wrong...so give them a call

Mark_In_Hampshire

Something similar happened to me when the faster payments system was playing up.

If it's a regular payment (e.g. you had already set the details up and you had used it before successfully) I'd guess a technical error was to blame.

If on the other hand it's something you had just set up, re-check the details of the payment in online banking to make sure you typed them correctly.

termie

Hi thanks for the replies. Yes it's a regular payment although ironically the last one to that card, so i guess it was a technical problem and i'll have to double check in future