We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Prepayment meter fitted - not my debt!

2»

Comments

  • sherby_2
    sherby_2 Posts: 23 Forumite
    still not heard anything? that is bad, you must be v annoyed!
  • And still no reply Colin? What a sad reflection on the level of service offered by Scottish Power. :(
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Nowt like washing one's dirty laundry in public is there? :eek:

    I'm sure it'll ensure you get all the help you rightly deserve. :cool:
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi marc

    My apologies for the delay in responding to you. I have investigated your account and I have replied to your email. There is no record of a tenancy agreement being received which is why it has resulted in a Prepayment meter being installed. If you are able to provide evidence of the tenancy agreement being received by us (as requested in my email), I will be able to make the necessary amendments on the account as soon as possible.

    I look forward to hearing from you.

    Kind Regards

    Colin @ ScottishPower
    Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    This is another thread I would hate to see disappear without suitable closure.

    It all seemed so desperate a few days ago, but since the stunning revelations in the last post by the SP rep, a whole new side to the story has developed.

    I see the OP hasn't even bothered to log in to MSE since the last post by Colin, despite the suggested urgency and frustration earlier in that week. I do hope there is more closure to this ... it's was getting more exciting than Hollyoaks :D
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • Nothing sinister in my lack of reply, honest gov'nr. ;)

    I've simply been away on business for a few days, that's all.

    Anyway, thanks for your replies to my emails Colin. As discussed I will forward the relevant documents to you from home this evening - a copy of the tenancy agreement, the original emails which were sent with the agreement attached and also the fax transmission report showing the fax which I sent with the agreement.

    I hope that we can then finally bring a resolution to this matter, and I can get this incorrectly fitted meter removed and also pay for my own correct electricity usage (which is all I want to do!).

    Cheers,

    Marc
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.