eFoam

mystery1100

I recently purchased 2 replacement foam cushions from https://www.efoam.co.uk I ordered the firm reflex foam as i assumed this would be suitable for my sofa.

Anyway, since they have arrived I tried one and the old cushions are actually firmer than the new "firm" foam. I spent nearly £50 on these and they are no good....What are my rights in getting a refund?

Many Thanks in advance
Emma

shaun_from_Africa

It all depends.
If the foam was cut to size then you won't be able to get a refund under the distance selling regulations (allows for a 7 day change of mind on distance sales) as custom or made to measure items aren't covered.
If it was an "off the shelf" purchase, then you should be entitled to return it and obtain a full refund

mystery1100

Unfortunately they were cut to size.....does it not make a difference the fact that they are not as discribed and not fit for purpose?

neilmcl

mystery1100 wrote: »

Unfortunately they were cut to size.....does it not make a difference the fact that they are not as discribed and not fit for purpose?

Just because they don't meet with your expectations doesn't mean they are not fit for purpose or not as described. Like you said in your post, you made the "assumption" that they would be suitable and unfortunately you now find they are not what you wanted.

shaun_from_Africa

If it's not as described then you would be entitled to a refund, however this may be very hard to prove unless the seller made a claim as to the actual density of the foam and this turned out to be incorrect.
The snag is that one persons idea of firm may not be the same as someone elses.

mystery1100

the fact that when i put them on the floor and sit on one and can feel the floor would imply they are not firm, they also put up absolutely no resistance when you touch them