Debit card stopped, new one not ordered

oxfordmark

Hello

On the 12th Oct i noticed an odd transcation on my account. I called Nationwide and they cancelled my card and said they would order a new one.. Almost 2 weeks later, still no card. I called them this morning and was told that the new card order hadnt gone through!

Im unable to make any payments to people i owe via internet banking due to neeinf the card to make payments. And i have to queue at my local branch, which only has 2 cashiers to get any money out.

Am i entitled to any compensation?

KingElvis

I would say not.

samwsmith1

Always work putting a complaint in about it,
With regards to payments, you can make them over the phone you know - 01793 758666.

jonesMUFCforever

With my bank you don't need a debit card to make internet payments to other people.

[Deleted User]

@ joensMUFC which bank is that one?

moneypuddle

For Internet banking I wuldnt need my card either and that's eighths Halifax. Surely the whole point is that your account is there online?

pcombo

vinh1000 wrote: »

@ joensMUFC which bank is that one?

I know bank of scotland/halifax online dont ask for any information when sending, Where as RBS requries a card reader + card to setup a new payment.

But OP wanting compensation cause It needs to stand in a branch *Get a grip*

jambosans

pcombo wrote: »

But OP wanting compensation cause It needs to stand in a branch *Get a grip*

Ludicrous as at may sound to you and me, but following the official complaints procedure will probably result in a token amount of goodwill - £5 to £10 to cover call cost, time and inconvenience.

The below is taken from this page on the FOS website:-

Financial_Ombudsman_Service wrote:

16. cases where the ombudsman awarded modest compensation (less than £300) b Minor administrative error by the financial business which caused the consumer to write to/phone it a few times before the problem was sorted out.

A bank's complaints department will try and align itself closely with the FOS's practice to avoid the costly direct involvement from the Ombudsman.