Free £5 voucher to spend instore (no minimum spend)@ Debenhams

gratefulforhelp_2

Thanks OP.

pinkcalculator

I had an email from the store direct offering me the voucher, which came in a shirt time. The store staff had no idea what to do with it, they kept on going on about the 15% which us clearly for online and kept ne hanging around for 30 minutes, I got my £5 socks free but they made me feel like a thief. Not funny with a little kid waiting too.

allan2006

god that don`t sound v good at all

pinkcalculator

allan2006 wrote: »

god that don`t sound v good at all

No it was not, and I am still so unimpressed that I just phoned them ( at a premium cost ) to lodge my complaint about the staffs' lack of knowledge and the store manager's attitude. Hopefully others will a better experience.

sweetbutternut

Oh dear - I hate it when companies run promotions and the in-store stuff are clueless about it. And ESPECIALLY when the offer is a specific internet print-out thing and the staff accuse you of making photocopies!

Which Debenhams store was it?

random123_2

I just used the £5 voucher in store and got a free £5 thorntons box!
I asked the lady in the perfume section and she said you can use it in store with no minimum spend but it cannot be used on concession items.
I then asked a man in the kids department and he said there were no exceptions and they can be used throughout the store.

I then went to the general section where all the jelly beans, chocos etc were kept and the lady seemed a bit confused. She called another colleague who came and told me 'you can't just buy something worth £5 and get the product for free' and then I showed him the T&C's and they accepted it and I got a free box of chocos. Not sure if it was worth the 10 minute wait..but luckily there weren't many people in the queue.

random123_2

Oh and thanks a lot OP! Much appreciated!

pawlala

Can two or more vouchers be used in one transaction? Anyone tried?

slummymummyof3

Only one voucher per transaction as it states only 1 per customer.

Jonesy33

Thanks for posting sarahlucy :T

My partner and I both signed up for the voucher and we were able to use ours without any problems in the Milton Keynes store today (separately).