Fraud

kirky666

I got a letter on Wednesday from Barclaycard saying there was suspicious activity on my card. The letter also said they had cancelled the card, would send me a new one and to phone them. When I phoned up they said there had been a £4,000 balance transfer on the Monday. I said this wasn't by me and they took me through the procedure to deal with it. I'm still waiting for the disclaimer form which is required before they take any action.

I phoned yesterday to see if I could find out more about this, mainly because I feared that another account had been set up in my name. They said they couldn't tell me that, though they did tell me that it was done by phone.

I'm very annoyed that it's showing up on my online account at all as they clearly identified it as fraud immediately otherwise they wouldn't have cancelled the card without speaking to me.

Just wondered if anyone has any advice or think that I should contact the police myself. From what Barclaycard said it will take a few weeks to sort everything out.

chattychappy

Don't bother contacting the police. I'm sure Barclays will correct it in time - you've already got a letter as evidence that something is wrong. The accounting will take a while to catch up. Just keep a note of dates/times of conversations etc.

Bear in mind any continuous payment authorities might have to be updated with new details.