Santander Zero CC problems - how do I call them?!

Melancholie

I know, Santander problem, shock horror! :eek:

I took out a Santander Zero CC for the 0% balance transfer offer. Fortunately, I'm now in a position where I'm able to repay the entire balance before the 0% deal is up. This proved to be harder than I thought.

I called the number on the back of the card, which turned out to be MBNA, not Santander. They told me they used to work with Abbey but have severed links since they rebranded as Santander and they put me through to the right number (without giving me the right number). I was then told by Santander I couldn't pay it off as you can only make the minimum payment by phone, not overpayments.

I went into my local Santander branch and again was told they wouldn't take my payment, only minimum payments were allowed. I was offered the option to give her a cheque which she would post off for me but I didn't want to do this. Instead I made the payment via instant transfer from my NatWest current account.

So now the card is paid off and I want to close the account as I don't want to have unused credit showing on my credit report. I remembered that the phone number on the card is wrong. I looked on the Santander website for an alternative number, which I've just called, and she tells me I've called the wrong number and gives me the number from the back of my card. I explained that I'd tried that number and it wasn't a Santander number. She just kept repeating that number. I asked to speak to a supervisor but noone was available. I asked to be put through to complaints but you can only complain in writing.

:mad:

I just want to close my account! (Even more so after all this!) Does anyone know the right number?

Hax

Plenty of numbers on the Santander Cards site. Here's a couple of links for you:

clicky-clicky and clicky-clicky

Hope the number you need is there!

Melancholie

Thanks Hax. The second link is the same one I used earlier today, which has two incorrect numbers on it. The first has those two numbers as well but also has a third to call to activate the card. I'll try that one tomorrow; hopefully it's not just an automated system for activations only. Fingers crossed!

magpiecottage

Have a look here. There are details of how to repay by online banking or where to send a cheque.

Hax

Just fished out the welcome leaflet I got with my Zero card a couple of months ago. The customer services number in that is given as: 0845 602 1582 and seems to be the number I should call for almost anything

On the back of the leaflet, the number of their complaints team is listed as: 0845 600 6014

Melancholie

magpiecottage, I've paid it off. I want to close the account. I have to call them for that.

Hax, 0845 602 1582 is the MBNA number. It's on the back of the card too. Thanks for the complaints number, I haven't seen that one before. Another to try in the morning (if that doesn't turn out to be MBNA as well!)