ZoneLabs not recognising anti virus

davidsonsl

I am having problems with my firewall, I recently installed zonelabs and antivir on my system but zonelabs keeps warning it cannot detect an anti virus on my system and anti vir keeps stating it cannot gain access to the internet!!! how do I make my firewall aware of my anti virus so they can protect in harmony????

home_alone

Either read the Flash Tutorial on the zone alarm front page, click the icon on the task bar or go to the users forum see link.

http://forums.zonelabs.com/zonelabs

gary

davidsonsl

Thanks Gary but I can't find anything of use on your link?!?

thomas01155

only reconsies Norton Antivirus, McAfee Viruscan, and Computer Associates EZ Antivirus but your antivirus is still working zonealarm cant see it and if it cant connect to the internet go on the progarm control page and put level as trusted and cahnge all of the options to allow

Zahc

Taken from Zonealarm website;

Anti-virus Monitoring currently detects the following antivirus products: Norton Antivirus, McAfee Viruscan, and Computer Associates EZ Antivirus. If you use a different antivirus product, Anti-virus Monitoring will not recognize it at this time. This does not mean that your ZoneAlarm product is malfunctioning; your security remains as strong as ever.



ZoneLabs will be adding the ability to recognize more products over time. If your antivirus product is not currently supported, you may simply turn off the Anti-virus Monitoring feature. Do not worry-- Anti-virus Monitoring is monitoring only and has no affect on the firewall and no direct affect on security. The resources saved will be better used by other programs.

As for your anti virus (what is it BTW?) not being able to gain access to the net, change your zone alarm settings to allow it.

Zahc

home_alone

davidsonsl wrote:

Thanks Gary but I can't find anything of use on your link?!?

A search on the link would have given you lots of info see new link

http://forums.zonelabs.com/zonelabs/board/message?board.id=gen&message.id=32651&query.id=83090#M32651

for instance this question

Can anybody from Zonelabs tell me (us users of AVG AV Program), why ZoneAlarm doesn't detect AVG?
Will anybody answer this question?
I use ZoneAlarm Pro

AVG has been contacted about this problem and there reply was :- (copied from the forum)
Re: zone alarm with avg antivirus
Posted by: kodl - Grisoft Team (IP Logged)
Date: March 15, 2006 09:06AM

Unfortunatelly, the claim of ZoneAlarm is a 'bit misleading'. Because of marketing reasons, they do not detect AVG, even though they have been provided all the necessary information and requested to fix this problem several times already. You (and other AVG users) should contact ZoneLabs and request that they improve this functionality

gary