Problems connecting to inetrnet (add-ons?)

square_bear

Hi
I am having problems connecting to the internet.
If I try to connect in the normal way, I get a message that reads:

"Internet Explorer has encounterd a problem and needs to close. sorry for the inconvenience etc.."

Then I get another message about sending an error report.

I discovered that the only way for me to get connected is to browse without add-ons. But this means I cannot access sites like You Tube etc.

HOw can I solve this?

Thanks in advance for any help or advice.

S.B

busenbust

can u try another browser such as Firefox ?? same problem ??

square_bear

IE has always worked for me up until yesterday morning.
Tried Firefox befor on works computer, didn't get on with it.

busenbust

okay, just trying to rule out problem with ie or the Internet connection itself.

square_bear

The add-ons seem to be causing a problem. Do you think that there is a rogue one in there somewhere?

busenbust

square_bear wrote: »

The add-ons seem to be causing a problem. Do you think that there is a rogue one in there somewhere?

could be; try disabling all first and then a case of trial/error .

add-ons can cause problems -- same with FF too.

square_bear

I think I've solved the problem.

I found something called 'Shopper Report' in my programs.

I deleted this and my computer has connected without any problem.:T


Thanks Busty:)

busenbust

square_bear wrote: »

I think I've solved the problem.

I found something called 'Shopper Report' in my programs.

I deleted this and my computer has connected without any problem.:T


Thanks Busty:)

not a problem! glad u got it sorted sir!