Urgent help needed, is ebay advice ok

myrtleturtle

we bought a car on ebay ( private seller)
drove some distance to collect and pay cash
when arrived car not as described , seller not there just wife/father( who wasn't happy)so left without paying complete rust bucket
how do i end this in ebay as have not put through payment as was paying cash
in resolution centre do i end as not as described or cancel purchase?:beer:

hermum

If you cancel the transaction then you can't leave feedback, and they'll get back their fees. I'd go through the resolution centre, you may need to contact ebay by phone or chat but try & get your side in first as you don't want the seller opening a NPB strike against you.

myrtleturtle

hi
thanks for reply i would like to leave feedback if poss. but not essentail just need the issue resolved
as i've not paid is ebay chat the only way. apart from cancelling transaction.

just thought this chap had in his payment methods an other option can i pay that way then imediatialy file a snad???
not too bothered about npb but its the principle its cost us alot of money and time to go get this car to find it was a total miss discribed item

hermum wrote: »

If you cancel the transaction then you can't leave feedback, and they'll get back their fees. I'd go through the resolution centre, you may need to contact ebay by phone or chat but try & get your side in first as you don't want the seller opening a NPB strike against you.

mobile48

Reading the following should help:

http://pages.ebay.co.uk/help/policies/non-binding-bid.html

myrtleturtle

just spoke to a chap from ebay about our problem, hes put it on record and advised me to contact the seller to get the purchase cancelled.
said to ring back if seller disagrees or if he trys to leave a npb and they'll sort it aparently

myrtleturtle

well rightly or wrongly had gone down this route just have to hope he agrees and thats the end of it
fingers crossed
all done cancelled , thanks all

myrtleturtle wrote: »

just spoke to a chap from ebay about our problem, hes put it on record and advised me to contact the seller to get the purchase cancelled.
said to ring back if seller disagrees or if he trys to leave a npb and they'll sort it aparently

forgotmyname

Excellent page, Proof that buying cars on ebay is not a legally binding contract.

If the car is not as described, Walk away.

If they put in a NPB claim i would send payment via paypal then file item not received.

soolin

forgotmyname wrote: »

Excellent page, Proof that buying cars on ebay is not a legally binding contract.

If the car is not as described, Walk away.

If they put in a NPB claim i would send payment via paypal then file item not received.

Paypal does not have to be accepted on cars, so an NPB is possible in this category.

*Scarlett

If the seller has sent you a request to cancel the transaction I don't think they are able to do a NPB dispute. It's one or the other as far as I know.

You can still leave feedback on a cancelled transaction. I had one recently that was resolved amicably and both buyer and seller left feedback after the cancellation had gone through.

soolin

*Scarlett wrote: »

If the seller has sent you a request to cancel the transaction I don't think they are able to do a NPB dispute. It's one or the other as far as I know.

You can still leave feedback on a cancelled transaction. I had one recently that was resolved amicably and both buyer and seller left feedback after the cancellation had gone through.

I read it that buyer has asked the seller to cancel, and if seller sends through a mutual then yes the seller cannot then go and do an nPB after.

myrtleturtle

thanks soolin
yes ebay told me to mail the seller via ebay and request a cancellation, thankfully he agreed, so over nice and quick although stuck looking for another car now but better than having to except a rust bucket.

soolin wrote: »

I read it that buyer has asked the seller to cancel, and if seller sends through a mutual then yes the seller cannot then go and do an nPB after.