Am I expecting too much?

tsb

About three weeks ago I sent an e-mail to Horwood Homewares, the company who make Stellar saucepans, via their contact us section (Customer Service) on their website. The e-mail was basically to vent my disappointment with my recent purchase of the Stellar 7000 draining lids saucepan set. I thought as a customer and user of their pans I had a duty to make them aware of what I believe to be design problems with this set of pans. My comments were constructive criticisms and disappointment that having paid a premium price for what I believed was a premium brand to actually find any faults whatsoever. (I won't bore you with the details of the faults but needless to say, I wouldn't be recommending anyone buy them).

About a week ago, having not received a reply, not even an acknowledgement of receipt, I sent another e-mail via the same method. This was merely to state my further disappointment at not receiving the courtesy of a reply.

Yes, you've guess it ... still no reply.

I'm really annoyed that I've had no reply, am I expecting too much? Does customer feedback not mean anything these days? :mad:

Equaliser123

Why not phone or write to them?

gordikin

Equaliser123 wrote: »

Why not phone or write to them?

Good advice...'registered post' of course!

Badger_Lady

They may not have received it... computer systems and websites do develop problems on occasion and they may not even realise there's a problem until you alert them to it.