Gas company refund

too.ticky

Hi, I've been registered with gas company A since I moved into my property in 2006. In 2008 my meter was upgraded and since then I've been having trouble with gas company B claiming that they are my gas supplier and trying to bill me for vast amounts of money that I have already paid to company A. After about 18 months of being pushed between gas companies, company A declared they were not my supplier and decided to refund all my payments (which were up-to-date). Shortly after this I managed to get company B to admit that they were in the wrong and that the national database had my property registered twice (an error that was introduced at the time of the meter change). At this point I registered to change my gas supplier to company C! Company A have now sent a (rather rude) overdue bill for the money that they refunded, even though I have had no communication with then whatsoever since they relinquished my account. Where do I stand in repaying the money? Does this need to be done all at once? Does the energy supplier billing code, come into play at all? Am I am rather resentful (at both companies) for having been pushed about, threatened with disconnection, recieved no level of customer service etc, even though I was a good paid up customer for over 4 years. It has taken me a lot of time and effort to sort it out and I believe the companies should have worked together to sort the situation.

Fed up with them both! :mad: Any info gratefully received.
Thanks

PNPSUKNET

you would need to pay the company that supplied you

dogshome

Hi too.ticky - Wow!
I'm afraid the answer is Yes, you do have to pay Company 'A' for for your supplies during this period of an Inter-Industry squable.
BUT
These problems are not of your making and are the fault of both 'A' and 'B', and the other Agencies working in the backround - You are perfectly entitled to require that you are given the same amount of time to pay off this old debt, as the time the debt took to acrue.
Also you must have spent time and money trying to sort this out, so put in a claim for your time/postage and phone calls

Terrylw1

It sounds like what happened is that you had a service alteration which meant that you had a new MPRN. This would cause your property to appear twice, the old MPRN with an earlier start date and old meter, the new MPRN with the new date they registered it and the new meter.

If this is the case, you owe company A up to the disconnection of the MPRN only.

If you then registered the new MPRN with company C, you owe them from the start date. If company B registered the 2nd MPRN and then you moved to company C, you owe company B up to the point of transfer.