First Utility are the Worst Utility

El_Skin

Months and months of zero contact and now repeated demands for payment of a bill which has already been paid and which, over the phone (after a 39 minute wait) they admit to knowing. They claim system errors are the cause but they are incapable of resolving this. I have already received a £20 cheque as compensation for their incompetence and have transferred to another supplier but it still keeps happening.

Do not trust this company with your energy supply.

ColinOnMoneySaving

1. A refund was initially requested via email at the end of March 2014
2. I received an email simply stating that I had a credit of £250
3. I emailed on the 1st April requesting a full refund
4. I emailed on the 20th April asking why a refund had not been made
5. I received an email on 22nd April from Jen advising that a refund had been raised
6. I spoke to Paige on 1st May who advised me that a refund had not been raised
7. I spoke to Sam on the Customer case resolution team on the 1st May who said that a cheque would be sent out tomorrow.
8. I spoke to Sam on the 7th May who advised that the refund had been approved but was taking time going through the system. He said it should be sent tomorrow.
9. I spoke to Sam on the 8th May who said that it was still taking time and that he would call me again tomorrow.
10. I spoke to Sam on the 9th May who said that it was still taking time and that he would call me next week