leaving E.on, still pay £30 cancelation fee?

jenny2009

My daughter is presently on E.ons fixonline8 but will shortly be moving into a house that is supplied by BG and she won't be changing to E.on as she will no longer be responsible for the gas and electricity.

Will she be charged a cancelation fee by E.on as she will not be changing to another supplier?

In fact the gas and electricity will no longer be in her name.

And will she lose the discount on her last bill?

E.ON_Company_Representative:_Helena

jenny2009 wrote: »

My daughter is presently on E.ons fixonline8 but will shortly be moving into a house that is supplied by BG and she won't be changing to E.on as she will no longer be responsible for the gas and electricity.

Will she be charged a cancelation fee by E.on as she will not be changing to another supplier?

In fact the gas and electricity will no longer be in her name.

And will she lose the discount on her last bill?

Hi jenny2009,

In your daughters situation the cancellation fee may be applied as stated in the T&C's.

E.ON doesn't give discount on final bills, unless the tariff moves with the customer to the new house and I can see that your daughter doesn't have this opportunity.

Hope this helps, I'm sorry I can't be more positive.

Helena

jenny2009

Hi Helena, thats what I thought, thanks.

E.ON_Company_Representative:_Helena

No Problem jenny2009,

Just ask if you need any more info.

Helena:)

Premier_2

E.ON_Company_Representative:_Helena wrote: »

...In your daughters situation the cancellation fee may be applied as stated in the T&C's...

Sorry, Helena, but could you clarify the situation regarding early exit fees with E.On when caused by a house move?

Many suppliers do not make any early exit fee in this situation. Are you saying E.On customers may still incur an early exit fee even when the termination is due to the customer moving home?

E.ON_Company_Representative:_Helena

Hi Premier,

Yes that's correct, if a customer closes the account due to moving out and does not take the tariff with them or wish to change the new house to E.ON the cancellation fee may apply, if this is before the end date of the tariff.

Helena:)

chubbster_1

I cancelled my contract with E-on after 3 month due to me moving home (in July 2010). I was not charged a cancellation fee, but my final bill was not at the discount rate i had signed up for.

t0rt0ise

I was considering changing to Eon but that's a reason not to so thanks for pointing that out.

maddipops

The tactic with that is to make sure that if you are moving out for example on 30th december, you call in on 28th december and get them to bill you bang up to date, dont tell them you're moving out.

Then 2 days later you call in and tell them you're moving out, voila they only bill you for 2 days and dont give you a discount for 2 days on your bill.

People should also adopt this tactic when switching suppliers. Call your new supplier and find out your switch over date, call your current supplier a couple of days before you leave and insist they bill you up to date on current reads, this way you avoid losing your discount for pretty much all of your bill.

Premier_2

maddipops wrote: »

The tactic with that is to make sure that if you are moving out for example on 30th december, you call in on 28th december and get them to bill you bang up to date, dont tell them you're moving out.

Then 2 days later you call in and tell them you're moving out, voila they only bill you for 2 days and dont give you a discount for 2 days on your bill.

People should also adopt this tactic when switching suppliers. Call your new supplier and find out your switch over date, call your current supplier a couple of days before you leave and insist they bill you up to date on current reads, this way you avoid losing your discount for pretty much all of your bill.

Suppliers will bill the customer when they want (typically every quarter) not whenever a customer demands a bill

maddipops

not true, if you want billing up to date suppliers are always happy to bill you, why would they want unbilled charges sitting there when they can start debt tracking them by billing you up to date?