We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
touch pad buttons broken

louiseS_2
Posts: 16 Forumite


in Techie Stuff
We have (or rather the children have) a Toshiba L450. Due to possible overuse, one of the touchpad buttons has got jammed down. We got it in June, so should be under some sort of warranty, So before we try to attempt to fix it, would trying to do it ourselves invalidate the warranty?.
And, if we do take it back (got from Comet under Home Access Scheme) could they argue that it has been misused? The children are not abusive with it, but it does get well used between the three of them.
Any advice welcome
Thanks
Louise
And, if we do take it back (got from Comet under Home Access Scheme) could they argue that it has been misused? The children are not abusive with it, but it does get well used between the three of them.
Any advice welcome
Thanks
Louise
0
Comments
-
These idiots at Comet always try and wriggle out so just be careful, yes. Toshiba's default guarantee should also cover you? Could u send to them perhaps??0
-
-
We have (or rather the children have) a Toshiba L450. Due to possible overuse, one of the touchpad buttons has got jammed down. We got it in June, so should be under some sort of warranty, So before we try to attempt to fix it, would trying to do it ourselves invalidate the warranty?.
And, if we do take it back (got from Comet under Home Access Scheme) could they argue that it has been misused? The children are not abusive with it, but it does get well used between the three of them.
Any advice welcome
Thanks
Louise
Hi louiseS
My name is Glenn and I’m from Comet.
Based on the information you have supplied, if the fault has been caused due to some manufacturing defect then this will be covered under the guarantee, however, if the fault is found to be the cause of external factors and not because of a problem with the laptop, then this would require a chargeable repair.
Please take the laptop with the sales receipt to your local store, so that the laptop can be sent away for inspection by an engineer at the local service centre.
Regards
Glenn“Official Company Representative
I am the official company representative of Comet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Before you take it, make sure that you backup EVERYTHING important, eg docs, pics, etc, as it is more than likely they will re-load or do something to destroy them. Also ensure you remove any stored passwords, e-mail etc.
Over use......the item should be of durable quality, and should not fail in that short period. Mice, take a hammering and last years. perhaps when it is sorted, you get a mouse to prevent a re-ocurrance.
Also just tell them it has failed, no mention of the kids !!!!0 -
Before you take it, make sure that you backup EVERYTHING important, eg docs, pics, etc, as it is more than likely they will re-load or do something to destroy them. Also ensure you remove any stored passwords, e-mail etc.
Over use......the item should be of durable quality, and should not fail in that short period. Mice, take a hammering and last years. perhaps when it is sorted, you get a mouse to prevent a re-ocurrance.
Also just tell them it has failed, no mention of the kids !!!!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.4K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 241K Work, Benefits & Business
- 617.3K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards