huge HSBC charge!

HalloweenJack

help!

i`ve been contacted by HSBC saying they are goign to charge me £50 , made up of £25 `informal overdraft arrangement fee` and a £25 `returns fee` , for bouncing a £10 direct debit


i cant believe after all the stories both here and on the new s, that they can even think about doing this 0 its worse than before.


is there any help advice anyone has? im totally shocked.

opinions4u

Ask them nicely if they'll waive the fee.

It's all you can do.

gt94sss2

1. Check what they have charged you, as it doesn't match whats on their website if its only for a £10 direct debit - their 'price list' states:

Arrangement Fees
1st overdraft in 6 months free*
Subsequent overdrafts £25

*No Arrangement Fee is payable if, in the last 6 months,
we have not agreed to an overdraft request from you.
See our Fair Fees Policy below for full details.

Return Fees
We may not be able to grant every request you make for an
overdraft. Where we decline an informal overdraft request we will
not charge an Arrangement Fee but a Return Fee will be payable
for considering and returning payment requests, eg, cheque,
standing order, direct debit etc.

Up to £10 no charge
Up to £25 £10 per item
Above £25 £25 per item

2. Their fair fees policy states:

Our fair fees policy means that we won't charge you for agreeing either a formal or informal overdraft request unless they occur frequently.

• We won't charge an arrangement fee if we haven't agreed to an overdraft request from you within the last six months.
• We won't charge you more in arrangement fees than the overdraft requested (e.g. a £15 overdraft will not cost you say, £50).
• We won't charge you an arrangement fee for an overdraft request of £10 or less.
• We won't charge you additional fees if it's the overdraft fees (or interest) that have taken you overdrawn, or further overdrawn.
• We will not charge you more than one arrangement fee a day.
• We won't charge you an arrangement fee for informal requests if your account is credited with covering funds by the end of the same day.

Regards
Sunil

pqrdef

At least the bank is only accusing you of making an informal overdraft request. The Puritans over on the Lloyds charging thread would be accusing you of trying to steal the money.

Fiddlestick

HalloweenJack wrote: »

help!

i`ve been contacted by HSBC saying they are goign to charge me £50 , made up of £25 `informal overdraft arrangement fee` and a £25 `returns fee` , for bouncing a £10 direct debit

Was that the ONLY item?

HalloweenJack

argh would seem teh DD was for £38 , so a huge apology from me was reading teh wrong part

xyz123

HalloweenJack wrote: »

argh would seem teh DD was for £38 , so a huge apology from me was reading teh wrong part

dont worry as long as its a lesson learnt for you...

nzseries1

HalloweenJack wrote: »

argh would seem teh DD was for £38 , so a huge apology from me was reading teh wrong part

Sorry to hear that, that is teh suck

pointyhat

I find with HSBC that if you phone up and complain enough they will drop any charges.