E.ON - I am unable to sign up to them online.

miamidice

Hi there,

I hope someone can help, I've tried going through Quidco to switch my electricity supplier to E.ON, but when I submit my address I get the following message...

Sorry, we're unable to provide you with a quote for your energy needs at the present time. Please visit our site again soon, or call us for a quote on 0800 056 8499.

The thing is, I don't want to ring up and sign up online as then I won't get my Quidco cashback. Does anyone have an answer to this problem? Wink wink any company representatives reading this on here?

Thanks

S

Mr_K

Although they are ok as a supplier, their website is very 'flaky'. When it does work its painfully slow. Been like this for years so its it seems its an issue that they can't or are not willing to spend the money on sorting out. Most likely because its the weekend and they've got no one fix it. Try again today.

Former_E.ON_Company_Representative:_Malc

miamidice wrote: »

Hi there,

I hope someone can help, I've tried going through Quidco to switch my electricity supplier to E.ON, but when I submit my address I get the following message...

Sorry, we're unable to provide you with a quote for your energy needs at the present time. Please visit our site again soon, or call us for a quote on 0800 056 8499.

The thing is, I don't want to ring up and sign up online as then I won't get my Quidco cashback. Does anyone have an answer to this problem? Wink wink any company representatives reading this on here?

Thanks

S

Hi miamidice

I'm sorry you couldn't access our website yesterday.

We had a major system outage over the weekend for essential maintenance to all our processes which, I suspect, had a knock on effect on the website.

I've just logged on myself without a problem. So, you should be ok now.

Malc

miamidice

Hi Malc

Thanks for the reply but I don't think you've understood my problem. It's not logging on to the website that's the problem, I am not currently registered with you for electricity so I would be unable to log on anyway. The problem is that when I input my address into your system for a quote and switch, it displays the error message I highlighted in my first post.

If you could help that would be great, otherwise I'm deterred from signing up with you if I can't get cashback.

Thanks

S

E.ON_Company_Representative:_Malc wrote: »

Hi miamidice

I'm sorry you couldn't access our website yesterday.

We had a major system outage over the weekend for essential maintenance to all our processes which, I suspect, had a knock on effect on the website.

I've just logged on myself without a problem. So, you should be ok now.

Malc

Former_E.ON_Company_Representative:_Malc

Hi miamidice

Sorry my post yesterday didn't answer your question.

I've just been talking to our website support team. What I wasn't aware of yesterday, was the weekend maintenance I referred to previously took longer than expected.

Consequently, the website had to be taken down a couple of times again yesterday.

At certain times during the last 72 hours, you wouldn't have been able to use the quote and switch tool and the message you mentioned would have been displayed.

This particular message is a standard text we put on the website whenever maintenance or technical issues are being dealt with.

You don't have to be registered with the website to use the quote and switch tool. Therefore, you should be able to use this facility now.

However, if you continue to have problems accessing quote and switch, there may be a separate issue which will definitely need looking into.

If this is the case, please contact our website support team. Alternatively, drop an email to the address in my Profile and I'll be happy to take a look.

Malc

miamidice

Hi there Malc

I tried the website switch service previous to the 72 hours you refer to and I still got the same error message. I actually tried numerous times over a week long period before I emailed you. Due to this problem I have now gone with EDF.

parvatik

Hi,
I am trying to signup as a new customer and i am unable to do it as in the 2nd step you want the electricity meter which is a non-editable field. However it is a mandatory field.

Can you pls look into this?

Cheers,
Guru

Former_E.ON_Company_Representative:_Malc

Hi Guru

I'm sorry you're having a problem using the switching tool on our website.

What type of meter do you have?

Our website only recognises standard single rate or two rate Economy 7 meters. Given the message you're receiving, I suspect you may have a different type of meter which our website cannot deal with.

If this is the case, you will need to contact us directly should you wish to continue with a switch.

Sorry I can't offer more positive advice Guru but hope this at least explains what's happening.

Malc