First Plus - PPI - where to start?

kappachino10

Hi - Im hoping that someone can help. I took out a loan for 25000 in approximately '03-'04 from First Plus. I then paid it off in 2005 through my remortgage. The problem I have is that, I dont even have an account number now :-( I do however remember paying the company way over the loan cost due to fees etc. Can anyone point me in the right direction please....I appreciate any help ...

Karen

di3004

kappachino10 wrote: »

Hi - Im hoping that someone can help. I took out a loan for 25000 in approximately '03-'04 from First Plus. I then paid it off in 2005 through my remortgage. The problem I have is that, I dont even have an account number now :-( I do however remember paying the company way over the loan cost due to fees etc. Can anyone point me in the right direction please....I appreciate any help ...

Karen

Hi Karen
Do you do online banking with the same bank as where you paid the loan repayments off?

If so you may be able to track down the account number next to the monthly repayments.
This should allow you to go back about 7 years online.

You could try otherwise writing to them and give them as many details as possible, date/year taken out loan and settled, full name any addresses you lived in that time when you taken out the loan.

Another way is to request a SAR (Subject access request), give them as stated as many details as possible, and they have 40 calendar days to comply and send all the data held on your account, however, you enclose £10 cheque or postal order for this request.
SAR letter template here:
https://forums.moneysavingexpert.com/discussion/1475553

Hope this helps.;)

Di

kappachino10

Hi Di,

Thanks so much for your quick response :-) ...will send an SAR tomorrow, here's hoping and thanks again :j

Will keep you posted....

Karen

di3004

kappachino10 wrote: »

Hi Di,

Thanks so much for your quick response :-) ...will send an SAR tomorrow, here's hoping and thanks again :j

Will keep you posted....

Karen

Your welcome Karen, ask for help when required, good luck. x;)

amersall

kappachino10 wrote: »

Hi Di,

Thanks so much for your quick response :-) ...will send an SAR tomorrow, here's hoping and thanks again :j

Will keep you posted....

Karen

Hi there, if you could find your account number then you could put your mis sell claim in now and dont have to wait until your sar comes back.Trust me with fp you will be kept waiting..and waiting.

kappachino10

Thankyou :-))

I'll see if I can find it out ....

Karen x

kappachino10

still nothing lol....

di3004

kappachino10 wrote: »

still nothing lol....

Hiya.........so where are we on this?

Have you the account number?
Is this what you mean, that you have no details, or your awaiting for details?;)

kappachino10

:)Hi...I meant I havent heard a thing about it lol - sent off all the details I had and havent heard a thing, interestingly though, on my Natwest Credit PPI - they are claiming they have no account of that number.....despite the fact they send me a bill every month...hmmmm, wrote the PPI number and also the card no....am going to send them a copy of my last statement lol....

K

di3004

kappachino10 wrote: »

:)Hi...I meant I havent heard a thing about it lol - sent off all the details I had and havent heard a thing, interestingly though, on my Natwest Credit PPI - they are claiming they have no account of that number.....despite the fact they send me a bill every month...hmmmm, wrote the PPI number and also the card no....am going to send them a copy of my last statement lol....

K

Hiya

With a SAR requests, its normally that of 40 calendar days, and for just the agreement request its normally 12.

Then for the reclaiming, its 8 weeks.

(Just thought I would post the timescales for you anyway).;)

Yes send them a copy of the statement, this should make it easier for them to try to track down the info, good luck. X:)