Waste of time: ELC free toy with Daily Express

Sunny_Saver

Yesterday's Daily Express (16 October) had a coupon for a free toy from Early Learning Centre (ELC).

What a waste of time.

My mum went to a few ELCs and at each one was told that none had been sent from head office.

This morning I rung up ELC Customer Service and was told 'we're not delivering the toy until later on this week' and only to certain stores. I was told to go back during the week. Fat lot of good that is!

I asked why did you put the voucher in the Saturday paper saying that it was available from Saturday October 16. She said: 'Sorry'. Thanks for wasting my time and money.In fact it's not only on page 39 of the paper but on the front page under the masthead that it's available from 'today'.

I then emailed to complain and was told by VW, Internet Customer Services:

'There are some stores which have stock, however, the stores which are participating are taking reservations for the first 48 customers. Once the reservations have been filled we ca only advised to wait until stock arrives.'

I'm not sure what he means when he says some stores have stock, as this contradicts what the other Customer Services assistant told me and what the stores told my mother, ie that deliveries won't be made until later on in the week.

I also have no idea what he means when he state stores are taking reservations for the first 48 customers, as the stores visited yesterday had no idea about the promotion.

Likewise, no idea what it means when he says when 'reservations have been filled we ca [sic] only advised [sic] to wait until stock arrives'.

Sounds like a fob off and a waste of our time and money to me. :mad:

I know all coupons state 'available while stocks last' but by the sounds of it, ELC had nothing in the stores yesterday at all!

Sunny_Saver

Update: I asked if they could send me one, given that it was their c*ck up in not delivering any to the stores on Saturday. I was told no... According to Vincent Wong, who has been rather unhelpful and doesn't seem to know how much inconvenience this [lack of] offer has caused:

'The stores cannot take anymore than 48 reservations. If these had been filled before you visited the store they would no longer offer to reserve the item.'