ideal isar he24 boiler fault

deanzone32

Hi, I have an ideal isar he24 boiler which was installed in my home when it was built. It broke down about a month after I moved in and was repaired (pcb replaced) now I am unable to get hot water although the central heating works fine. I have been told that the 2 year warranty ran out in May and that I am liable for the cost of repair. Having researched this boiler I am shocked to find that all reviews are negative, ie the same faults that I have experienced seem to happen all the time. The Consumer Credit Act states that a product should be "fit for purpose", does this apply to boilers? and surely this should be labelled as an inherent fault, which should be down to the manufacturers to repair. Do I have any rights to complain to the manufacturer and have this problem resolved without me having to pay out for costly repairs and call out charges?

Many thanks to anyone that can help me

gas4you

I agree with every point you have made about these awful boilers. Sadly Ideal hardly want to know when they are under warranty, let alone out of warranty.

What happens exactly when you run a hot tap? Does the display change to 'd' or 't' then 'd', or does the boiler not react to the tap being turned on?

Do you get absolutely no hot water, or is it just luke warm.

Please be as specific as you can.

deanzone32

Hi,

Thankyou for replying so promptly, when you turn the hot water on the display is on "t" then it goes onto "d" stays on "d" the burner light goes off, the water starts to heat up and then goes luke warm alternately. I had an engineer come around but wasn't sure, he is coming back tomorrow to ring Ideal for possible answers but I am concerned as to how much this is going to cost me as I am on a very tight budget.

Thankyou once again

gas4you

Blocked plate heat exchanger.

Needs removing and chemically cleaning, or replacing, but this is the more expensive option.

This is more of a 'fault' with having a dirty heating system, or hard water than a boiler 'fault'. Quite remarkable for one of these actually.

deanzone32

Is this something that I can do or do I have to pay for an engineer? If this resolves the problem, how can I make sure that it doesn't happen again?

gas4you

Personally I wouldn't recommend doing this yourself. It can be very awkward with these boilers.

If it is caused by a dirty system, then the system will need flushing out, something you can do yourself quite easily.

deanzone32

Ok I will suggest this to the engineer tomorrow, thank you so much for all your help, I will let you know if this solves the problem.