We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Help with dispute.
FloFlo
Posts: 32,720 Forumite
I opened an unpaid item dispute buyer has responded but it doesn't look like they are going to pay. Am I still entitled to my FVF back even though they have responded and if they neg me will it stand as they replied through the dispute console. The deadline for them to reply was tomorrow. I have said I am happy to agree to not complet transaction. I have said if they select this option I will do so at my end and close the dispute - is this right. Can they select this option.
0
Comments
-
There are two options. Choose either:
a) We've agreed not to complete the transaction.
b) I no longer wish to communicate with or wait for the buyer.
With option a, the buyer won't receive an unpaid item strike but you will receive your FVF and a relist credit.
With option b, the buyer receives an unpaid item strike and you will receive your FVF and a relist credit.
However, as the buyer has responded to the dispute they are entitled to leave feedback.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
Do I have to select 'we've agreed not to complete the transaction' first or can the buyer select it first at their end.0
-
I believe that you have to choose that option first and then eBay email the buyer who has to choose that option as well.
Have you both actually agreed not to complete the transaction?
I personally wouldn't recommend that option.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
I agree with razorblade on this, if you give them the option of a mutual then they can refuse to tick the right box and you lose your FVFs. If you needed to start an NPB on a buyer they might be looking for revenge now and suggesting a mutual to get themselves off scott free. Opting for mutual closure gives you the seller no advantage at all.
SooI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Tomorrow I can close the dispute and they will get a strike, I know if they neg me their comment will remain but will the neg rating remain as well because they responded during the dispute.0
-
Yes as they responded to the dispute whatever feedback rating they leave will remain. If they do leave negative feedback just leave a factual reply.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604.1K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards