Nokia X6 faulty and carphonewarehouse!!

annieh2

Hi
A 5 week old nokia X6 has gone faulty problems with texts shutting down not receiving texts. Took it back to carphone warehouse who said as it was just outside the 4 weeks they allow to replace a faulty phone it had to go back for repair, after much arguing conceeded defeat and let it go. I have now received a card saying it is beyond repair and must have been dropped knocked or had liquid spilt on it, which it has definately not, and i can collect it and have a chat with a salesperson to see if i can replace on insurance or buy another one!!!!!!!!! Angry not much.
What rights do i have as i cant disprove what they're saying? What happened to my customer rights under the warrenty which is 2 years with Nokia, any one any advise??

wealdroam

annieh2 wrote: »

What rights do i have as i cant disprove what they're saying? What happened to my customer rights under the warrenty which is 2 years with Nokia, any one any advise??

Your customer rights under the warranty are still there.

They are saying that you damaged the phone. Surely you do not expect Nokia or Carphone Warehouse to be responsible for that?

Your best hope is any accidental damage insurance you may have.

4743hudsonj

Well under the sale of goods act the burden of proof is on carphone warehouse to prove its misuse not you to disprove it. So get back onto them and ask them to substantiate their claims with proof.