grant moan

bluebluecow

B@@@@@@@dy Student finance, load of !!!! and b@LLOCKS THEY DONT KNOW WHAT THE HELL THEY ARE DOING. why couldnt they 3 mths ago told me they need Cal and Jakes birth certificates, oh and they need me to write on a bank statement my outgoings as they are so thick they didnt see it IN BIG RED PEN on the last one,. once again left 2 mths before they tell me all phone calls and they say its fine ignore the letter aghhhhhhhhhhhhhhh. The people on the line are rubish too, as they dont know what you need they dont even know what hey are doing sorry vent over

As you can tell yet another 30 min phone call for nothing, b y the time I get chilcare for cariad she will be in school.

Should be glad its only the child care, Parent learners grant and disabled student grant, they have mucked up on, got my tution fees and maintence grant paid yeah

Liz

metalgal

i feel your pain. just had to go through the same rigmarole to get my c/g alg etc. Every time i spoke to someone they said that they needed something else. Bank statements were not enough, i had to send in my mortgage statement, insurance schedules etc. then they said i had to send in a bank statement to prove i was paying them!! they missed them from the first statement i had sent in because it was double sided, i too had highlighted things and they still missed them. in the end i phoned them up three days after i sent something in to make sure they had everything and eventually got it sorted.

dmg24

Do you use that sort of language around your children? If you think they are so thick, why not self fund?

Taiko

Maybe we should invoke the "Student has shown they are unfit for support due to their conduct" clause in the regs...

Oldernotwiser

Taiko wrote: »

Maybe we should invoke the "Student has shown they are unfit for support due to their conduct" clause in the regs...

Or because of their poor standard of written English!

divastrop

Taiko wrote: »

Maybe we should invoke the "Student has shown they are unfit for support due to their conduct" clause in the regs...

That would probably prevent quite a large number of students getting any funding I think, having read some of the posts on the Student Room.
It is frustrating, but I always tried to bear in mind that the people on the helpline were not to blame for the many issues I had with finance.

Taiko

I've used it twice in 4 years. Once was a student who was looking to do their 6th attempt at year 1, and the other was a student who tried to smash up our reception area by throwing potted plants around.