We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Talk Talk
Lirin
Posts: 2,525 Forumite
Talk Talk phoned us last night.
We had our broadband with Tiscali, and complained when Talk Talk took them over as the service was rubbish. After threatening to leave, and asking for a migration code, we got offered wireless routers free and an upgrade to our subscription free.
When they phoned last night, it was just a telesales call, asking if we'd like to purchase other accessories which would make our broadband better.
The sticky bit- for them anyway- came when the telesales asked for our personal details. My partner flatly told him that giving out personal details would only ever be handed out if he phoned Tiscali/Talk Talk.
Sales asked why, partner replied simply that it was his perogative.
Sales said without important details, they couldn't proceed.
partner said that was fine.
Sales (sounding a little desperate) said they needed to verify his details.
partner replied if they have his account details in front of them, what do they possibly need verified?
Sales asked why may partner was so suspicious of him calling.
Partner explained again.
Sales offered to prove they were Talk Talk.
Partner asked how?
Sales replied that they couldn't, not over the phone, but if he checked his account details with them, they'd be able to tell him over the phone if his account number matched what they had on their screen, and surely that would prove?
My partner was now bored, and politely ended the call. :rotfl:
We had our broadband with Tiscali, and complained when Talk Talk took them over as the service was rubbish. After threatening to leave, and asking for a migration code, we got offered wireless routers free and an upgrade to our subscription free.
When they phoned last night, it was just a telesales call, asking if we'd like to purchase other accessories which would make our broadband better.
The sticky bit- for them anyway- came when the telesales asked for our personal details. My partner flatly told him that giving out personal details would only ever be handed out if he phoned Tiscali/Talk Talk.
Sales asked why, partner replied simply that it was his perogative.
Sales said without important details, they couldn't proceed.
partner said that was fine.
Sales (sounding a little desperate) said they needed to verify his details.
partner replied if they have his account details in front of them, what do they possibly need verified?
Sales asked why may partner was so suspicious of him calling.
Partner explained again.
Sales offered to prove they were Talk Talk.
Partner asked how?
Sales replied that they couldn't, not over the phone, but if he checked his account details with them, they'd be able to tell him over the phone if his account number matched what they had on their screen, and surely that would prove?
My partner was now bored, and politely ended the call. :rotfl:
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards