Knowledge Urgently Needed

Aggy_2

Hello, I need some knowledge if anyone can help.

I currently bank with Lloyds TSB and my father did over 5 years ago, Now the problem is Lloyds send out private letters that reflect banking details and financial details to my father not to me, we share the same name barring our middle initials and I've not lived at home with my parents for many years. I've been into the bank and told them repeatedly and changed the details yet they have continued to send them on, I have been told this is illegal as it is private and confidential material. Can someone clarify my position.

thanks in advance.

Aggy.

Lokolo

http://www.lloydstsb.com/contact_us/complaints_procedure.asp wrote:

LTSB, Customer Relations, 2 Brindleyplace, Birmingham, B1 2AB

You should first write there. Then after 8 weeks if the issue has still not been resolved you can complain to FOS.

Aggy_2

I've done that, even got a reply back saying the changes have been done, that was over two years ago.

p00hsticks

Aggy wrote: »

I've done that, even got a reply back saying the changes have been done, that was over two years ago.

So where was the reply sent ?
Are you saying that all communications are still going to your old address or just some ?
And is it definitely a case of the bank sending your details to your father in error, or are they simply sending them to you at an old address that he happens to live at and he's opening them in error becasue you have the same name (i.e. what initial is shown on these letters - yours or your fathers ?)

Aggy_2

When i opened my bank account I was 13 and lived with my parents in the house they still live in, when I moved out I went into the bank and changed all my details but they have still sent everything to the original address, the last time I asked for it to be changed I got the woman to write me a receipt saying I had requested it and she had put through the changes. But it is all my personal stuff and my dad is not to hot in the mornings just sees a envelope with his name on it and opens it. When I write to them i always address it correctly and with my proper initials but even their return letters are wrong.

MME_2

Sounds like they may have changed your residential address but kept a 'correspondance' address for your parents. Give them a ring and ask them to check the two separately.

Aggy_2

Its not just the address, its the name as well which is even worse, send a letter addressed to me to the wrong address I can understand and live with, but address my personal stuff to someone else sending my bank card pin, all my account details and other personal stuff is infuriating to say the least.

Newly_retired

You could consider changing your name. I know, why should you?

p00hsticks

Aggy wrote: »

When i opened my bank account I was 13

What sort of bank account is this - I'm not aware of any bank accounts available to a 13 year old ? If you really did open it at 13 are you sure your parents aren't actually the legal account holders ?

p00hsticks

Newly_retired wrote: »

You could consider changing your name. I know, why should you?

More to the point, looking at the OPs previous posts about the various problems they have had with Lloyds in the past , consider changing to a different bank....

Lokolo

p00hsticks wrote: »

What sort of bank account is this - I'm not aware of any bank accounts available to a 13 year old ? If you really did open it at 13 are you sure your parents aren't actually the legal account holders ?

http://www.hsbc.co.uk/1/2/personal/current-accounts/under-18s
http://www.lloydstsb.com/current_accounts/under_19s_account.asp
http://www.halifax.co.uk/bankaccounts/other-bank-accounts/expresscash/

Theres plenty out there.