wont let me return - deoderant marks

moneysavingdavina

please can someone advise me - i'm fuming with asos!

i bought a dress a few weeks ago but when i tried it at home it didnt fit and so sent it back for a refund

have received notification today that i apparently sent it back with a deoderant mark on and it was not fit for resale - so they would send back to me to keep (cant believe i didnt notice if it had a mark on before i return but obs i did)

i dont want this dress and if i'd tried in on in a store and got a little deoderant mark on it i wouldnt be obliged to pay for it

i now have a dress i dont want and am out of pocket by £30

surely they can just wipe the mark off and save the hassle anyway!

whats my position on this?

can they do this to me?

thanks for all help...

neilmcl

The retailer has no obligation to accept the return under these circumstances, unless its faulty, I'm afraid.

Googlewhacker

if you had bought it took it home and tried it on and then and returned back to a shop because it wouldn't fit and left a deoderant mark on the item then again you would not get a refund.

If you had damaged it instore with the mark then you would have been liable for the wholesale cost of the item.

mountainofdebt

call their bluff and tell them you don't use deoderant

Blacksheep1979

neilmcl wrote: »

The retailer has no obligation to accept the return under these circumstances, unless its faulty, I'm afraid.

That's true if you buy in store - under distance selling legislation if you buy over the phone/internet you have the right to return even if not faulty.

Soubrette

Blacksheep1979 wrote: »

That's true if you buy in store - under distance selling legislation if you buy over the phone/internet you have the right to return even if not faulty.

Even if the product is now marked?

neilmcl

Blacksheep1979 wrote: »

That's true if you buy in store - under distance selling legislation if you buy over the phone/internet you have the right to return even if not faulty.

[STRIKE]Who mentioned anything about buying over the internet?[/STRIKE] Please ignore, my mistake.

Soubrette

neilmcl wrote: »

Who mentioned anything about buying over the internet?

I think the fact she sent it back makes it a reasonable deduction (in absence of any further info from the OP)

neilmcl

Apologies, I think the fact she mentioned a store made me assume she got it from one originally. I now see she purchased it from Asos.

neilmcl

Anyway, if the OP has followed the terms of the DSRs then she should be entitled to a full refund, this right is uncondtional regardless of the condition of the item.

gordikin

But she 'damaged' the item.