Zone Alarm updates - what am I doing wrong?

davidsonsl

After advice from other site users - thank you to all who adviced, I changed my firewall provider to zone alarm - however I unistalled norton and installed zone alarm, every day I get an update advice, whenever I try and install it it gets to 9% and a window pops up saying:
The file C:\Program Files\Zone Labs\ZoneAlarm\temp.log could not be opened. Access Denied.

What am I doing wrong?????

Goldielocks

Try turning off ZA temporarily, then doing the install.
G

Goldielocks

Also read this:
http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=57790

LizEstelle

It couldn't be you have Windows 98, could it? I think I read somewhere that Zone Alarm firewall updates no longer work with this operating system... but maybe I'm confusing that with something else.

davidsonsl

LizEstelle wrote:

It couldn't be you have Windows 98, could it? I think I read somewhere that Zone Alarm firewall updates no longer work with this operating system... but maybe I'm confusing that with something else.

No I have XP

davidsonsl

Goldielocks wrote:

Also read this:
http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=57790

Thanks for that, same problem experienced by someone else, turned off my Antivir & update took seconds to install - am all protected again.

Goldielocks

Yayyyyyyy! :j