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Advice Please

A friend has just received a letter saying her housing benefit is being suspended. Her ex partner moved out on the 29th August but he is claiming benefits and says he is living at her address. She has tried to contact them but they say they can't talk about it due to data protection. What can she do?
Debt-Free Wannabe / Long Haul Supporter 238 - Proud to be Dealing with my Debts
LBM Moment June 2010 DMP with CCCS Started August 2010
Total Debt at LBM = £17,602.74 / Current Debt = £16,285.76 / Cleared = £1.316.98 (7.5%)
CWU Cashback Referral Link = http://www.cwucashback.co.uk/r/?l=1439965

Comments

  • if they wont talk to her about her housing then i would suggest she writes to them asap outlining the situation,giving the date he moved out etc
  • Duncombe
    Duncombe Posts: 509 Forumite
    Did your friend inform them when her partner moved out in August?
  • Angyles
    Angyles Posts: 121 Forumite
    Duncombe wrote: »
    Did your friend inform them when her partner moved out in August?

    Yes she did.
    Debt-Free Wannabe / Long Haul Supporter 238 - Proud to be Dealing with my Debts
    LBM Moment June 2010 DMP with CCCS Started August 2010
    Total Debt at LBM = £17,602.74 / Current Debt = £16,285.76 / Cleared = £1.316.98 (7.5%)
    CWU Cashback Referral Link = http://www.cwucashback.co.uk/r/?l=1439965
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