BT Accounts and Billing a nightmare

craftymark1

Hi I wondered if anyone else has had difficulties with BT Customer services and accounts dept.I agreed to pay them by DD to save the £1.50 a month they charge for non DD payments.They managed to take the payment the first month and have failed miserably on months 2 and 3 as a result I have paid by online transfer and Have told them I will continue to do so until they get there admin sorted.They insist that if I dont pay by DD I will have to pay the extra charge of £1.50 even though it is there incompetence that has led to this action.I told them I would not be paying it.I find there complaints procedure rubbish as they just phone you back to justify there actions and not respond to your complaint.Thats if they bother at all.Honestly if it wasnt for being tied in for at least 12 months I would change provider tomorrow.
DOES ANYONE ELSE HAVE SIMILAR PROBLEM OR IS IT JUST ME??

BarneyBee

i had a problem with Orange broadband package, what i had to do is set up a new direct dibit mandate with them and cancel the origanal DD with them i did this over the phone with them and it was sorted out,

good luck
hope you get it sorted

scooby088

We are having a nightmare with BT they are constantly getting our bills mixed up sending automated phonecalls saying we havent paid the bill when we have paid, it's real pain in the rear, just wish there was a customer service centre instead of in india..

BT_company_representative

Hi craftymark1,

I can help with this, if you want drop me an email with a link to this thread and your BT account or telephone number to the address registered on my profile and I'll see what's going on here.

Thanks,

Stephanie

craftymark1

Hi Stephanie,

I sent you an email as requested with details
Hope you got it ok sent to btcare let me know if any problems with this

Thanks alot
Mark