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Direct Debit switching
tgon
Posts: 710 Forumite
Various sources say that my old bank will reply with complete DD info to an authorised request from my new bank within 3 working days.
I appreciate that time this is not part of the DD guarantee but is it a mandatory requirement elsewhere so that a formal complaint can be made against my old bank should they take longer than 3 days or not respond at all?
(Yes, Santander is involved here
and I've been waiting/phoning/messaging for nearly 2 months!)
I appreciate that time this is not part of the DD guarantee but is it a mandatory requirement elsewhere so that a formal complaint can be made against my old bank should they take longer than 3 days or not respond at all?
(Yes, Santander is involved here
and I've been waiting/phoning/messaging for nearly 2 months!) 0
Comments
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Think this is part of a 'code of practice' for switching and not a binding guarantee so not sure you will get anywhere with a formal complaint and compensation.
However, if you have suffered bank charges or problems with DD fees as a result, you should ask Santander to refund them.
R.Smile
, it makes people wonder what you have been up to.0 -
im on hold with santander atm for the exact same thing. im leaving them because of their shoddy customer service0
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I'll give it to the end of this week then "do it manually" by taking time off work and contacting all my payees myself. Some useful guides at http://www.bacs.co.uk/Bacs/Consumers/DirectDebit/HelpCentre/Pages/AccountSwitching.aspx
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