Direct Debit switching

tgon

Various sources say that my old bank will reply with complete DD info to an authorised request from my new bank within 3 working days.

I appreciate that time this is not part of the DD guarantee but is it a mandatory requirement elsewhere so that a formal complaint can be made against my old bank should they take longer than 3 days or not respond at all?

(Yes, Santander is involved here and I've been waiting/phoning/messaging for nearly 2 months!)

Rafter

Think this is part of a 'code of practice' for switching and not a binding guarantee so not sure you will get anywhere with a formal complaint and compensation.

However, if you have suffered bank charges or problems with DD fees as a result, you should ask Santander to refund them.

R.

metalgal

im on hold with santander atm for the exact same thing. im leaving them because of their shoddy customer service

tgon

I'll give it to the end of this week then "do it manually" by taking time off work and contacting all my payees myself. Some useful guides at http://www.bacs.co.uk/Bacs/Consumers/DirectDebit/HelpCentre/Pages/AccountSwitching.aspx