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Amazon changed description after order
stoneman
Posts: 4,550 Forumite
I ordered a battery power tool from Amazon which said included an extra battery and accessory pack. When the thing was delivered there was neither of these. I checked the page again and it is clear that they made an error and it now states that these things are extra and can be purchased for an additional £70. I did not take a screen shot of the original page and assume that I can't find a cached version of it. I have sent an email stating these things and am awaiting a reply. Where do I stand and is there a way of finding the original page. I am sure they know they made a mistake because someone got onto the web design team and got them to change the description.
The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
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You can return it for a full refund under the DSRs0
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I was thinking more that they might be obliged to send me the things that I ordered in good faithYou can return it for a full refund under the DSRsThe common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0 -
Did your order acceptance email mention the two missing things?0
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Amazon use this:
E&OE is an initialism standing for errors and omissions excepted.[1] The phrase is used in an attempt to reduce legal liability for incorrect or incomplete information supplied in a contractually related document such as a price list, quotation or specification. It is often applied as a disclaimer in situations in which the information to which it is applied is relatively fast moving. In legal terms, it seeks to make a statement that information cannot be relied upon, or may have changed by the time of use.I'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:0 -
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Well thanks for all of your comments. I have had a very good result out of this. The item was being sold by a company through Amazon and they wrote back to me this morning agreeing that the item had been described incorrectly and had only come to there attention on Friday. They have apologised and said that they will honour their obligation and send me out the extra items, a total of £75 worth of stuff. So a big hooray to them and nice to see that not all companies try a wheedle out of things. They are called CEL and supply professional cordless power toolsThe common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0
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