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Received first neutral
Dillence
Posts: 153 Forumite
I have been selling a few things on ebay, currently have 200+ positive feedback and always try to resolve any issues.
Sold something a few days ago, buyer had less than 10 feedback and was already chasing postage the first day after selling - so started to think they might be a problem.
Today I have received neutral feedback saying that the item works but has a strange smell. They didn't contact me before hand and now I am not sure what to do - do I contact them privately or just respond to feedback. I didn't ever notice a smell but haven't used it for a while.
What should I do next??
Sold something a few days ago, buyer had less than 10 feedback and was already chasing postage the first day after selling - so started to think they might be a problem.
Today I have received neutral feedback saying that the item works but has a strange smell. They didn't contact me before hand and now I am not sure what to do - do I contact them privately or just respond to feedback. I didn't ever notice a smell but haven't used it for a while.
What should I do next??
0
Comments
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Personally I would leave it, a neutral isn't that much of a worry. However I would check your expanded seller dashboard, a single 1 or 2 * left can be a problem.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Thanks, yes I was thinking along those lines as the item is quite heavy to post - it already cost me more than I thought.
I have checked my low scores and have 1 in each category but they are not from this sale, so don't know what thats from!
I guess I will just have to live with it for 12 months -I really want to reply but I think it may cause more problems than it solves.0 -
I wouldnt worry
I got the same from a buyer who didnt contact me but left me neutral for 2 items - 1 which she admitted was fine but the other one had part of the packaging ripped when the postie shoved it through the letterbox!! How that is my fault i dont know!
Dont worry about it OP - noone is going to worry about a neutral and you'll still have 100% positive£2 Savers Club #156!
Looking for holiday ideas for 2016. Currently, Isle of Skye in March, Riga in May, Crete in June and Lake District in October. August cruise cancelled, but Baby due September 2016! :j0 -
Everyone buying on eBay knows that not everyone buying on eBay is honest. Don't worry, a neutral still shows as 100% feedback - it's no big deal."The secret of life is honesty and fair dealing.
...If you can fake that, you've got it made."
Groucho Marx0
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