DHL lost my laptop - but they claim someone signed for it.

fiendishlyclever

I heard eventually from Infoteam's complaints team.

I am contacting you with regards to the letter of complaint you have sent in with reference to an issue you had with a machine being delivered back after a repair and issues with the Acer call centre.

I would firstly like to apologise for the inconvenience you have incurred due to the error made by DHL when they were delivering your machine back after repair. due to this is have extended your warranty by 3 months and also if you provide a copy of your itemised phone bill we can reimburse you for any calls made to Acer.

We will investigate internally the issues you have raised regarding the miss information provided to you by the call centre and also the issues encountered with DHL

So basically a fob off letter (badly written at that) and they are going to do absolutely nothing at all about the crappy service from their support team. By the time they I received this email from them, a quarter of the extra warranty had already expired.

My next laptop won't be an Acer - no way am I dealing with this bunch of useless t*ssers again!

SMC_2

fiendishlyclever wrote: »

I heard eventually from Infoteam's complaints team.
So basically a fob off letter (badly written at that) and they are going to do absolutely nothing at all about the crappy service from their support team. By the time they I received this email from them, a quarter of the extra warranty had already expired.

My next laptop won't be an Acer - no way am I dealing with this bunch of useless t*ssers again!

So glad you got your laptop back but what a nightmare for you.

Like you I refuse to buy another Acer product after I had dealings with Acer Infoteam last year. My laptop has now developed yet another fault and Acer are not responding to my support/repair submissions. Do you have an e-mail address for Acer that works? All the ones I had from last year don't exist anymore. Thanks!

fiendishlyclever

SMC wrote: »

Like you I refuse to buy another Acer product after I had dealings with Acer Infoteam last year. My laptop has now developed yet another fault and Acer are not responding to my support/repair submissions. Do you have an e-mail address for Acer that works? All the ones I had from last year don't exist anymore. Thanks!

I wrote to them (and Acer's main sales office) and faxed them too.

The email address they wrote to me from was escalations@infoteam.co.uk but they seem to ignore mail sent to this address (similar to the way they ignore phone calls).

SMC_2

fiendishlyclever wrote: »

I wrote to them (and Acer's main sales office) and faxed them too.

The email address they wrote to me from was [EMAIL="escalations@infoteam.co.uk"]escalations@infoteam.co.uk[/EMAIL] but they seem to ignore mail sent to this address (similar to the way they ignore phone calls).

Thanks, I know I could phone them but after my exprience last year it really is better to have things in black and white, they can wriggle out of things said by phone call.

SMC_2

fiendishlyclever wrote: »

I wrote to them (and Acer's main sales office) and faxed them too.

The email address they wrote to me from was [EMAIL="escalations@infoteam.co.uk"]escalations@infoteam.co.uk[/EMAIL] but they seem to ignore mail sent to this address (similar to the way they ignore phone calls).

Well as you predicted they didn't reply to e-mail to that address. I called them today and probably spent about £6 in calls as it is 10p a minute, both calls were infuriating but thankfully I spoke to same supervisor each time as the handlers were going round in circles and getting nowhere but I held firm and didn't buy their "someone will reply to your e-mails eventually" talk, been waiting 10 days as it is. Anyway it is booked in for repair now, probably never see it again as they will lose it or something but I can't use the laptop just anyway as display is what is faulty. Even their recorded message with the address to send it to etc....is dreadful, only gives it once and when you press # for repeat of details it cuts you off. :cool: