NPower unit rates for loyal customers :(

ABN

Just recieved the letter outlining the new rates.

Signed up with them on line in Dec 2005 which puts me on the Sign-On-Line 5 rates. Checking their web site the NEW sign on line customers benifit from MUCH cheaper rates.

Spent 25 mins holding on the phone to try to get the cheaper rates only to be told that the only way is to switch from nPower and hence lose the £60 annual discount then rejoin.

Is this the way to treat loyal customers. grrrrrrrrrrrrrrr

Will be looking for a new supplier as soon as the year is up :mad: :mad:

Cardew

Several posts about this.

They have taken a lesson from the Banks who have accounts with higher interest rates that are only available to new customers.

espresso

ABN wrote:

Is this the way to treat loyal customers. grrrrrrrrrrrrrrr

There is no such thing as loyal customers to these companies!

Take your custom elsewhere as soon as you can.

Clasics

espresso wrote:

There is no such thing as loyal customers to these companies!

Take your custom elsewhere as soon as you can.

Sad fact of commercial life these days; loyal customer = sucker. :rolleyes: