Refund cancelled, had already closed resolution

_Andy_

Hi

I suspect the answer is 'nothing' but is there anything I can do further about this situation -

- Bought a shirt described as 'great condition' 'hardly used' on Ebay
- Shirt arrives, nasty ground-in dirt stains round inside neck etc.
- Sent polite email to seller saying not as described, wanted refund etc.
- Seller replies, bit shirty (excuse the pun), says I'm overreacting and that the shirt would be fine 'with a good wash' but agrees to refund.
- I post item back 1st class (my first error was not to send recorded but was trying to keep cost down).
- Week later no refund. Email seller asking when refund will be through. Seller replies will refund as soon as I get it.
- I suspect he's got it and just being stupid about it so I open a case on Ebay.
- Ten minutes later he agrees on there to refund and does so by PayPal
- I then make another naive mistake by closing the case on Ebay even though transaction hadn't cleared.
- Surprise surprise on the last day possible (today) he cancels the transaction/refund on PP.

Graanted, there's not a lot of money at stake here (c.£10) but I'm shocked how moronic he's been about this.

Other than leaving a neg is there anything I can do?

cheers

soolin

Phone paypal, point out that the refund has failed to clear so they need to re open the case and get the refund done again.

Be persistent.

_Andy_

soolin wrote: »

Phone paypal, point out that the refund has failed to clear so they need to re open the case and get the refund done again.

Be persistent.

thanks for the reply soolin

(forgive my ignorance but not had to open a case before) - the case was opened on ebay so is it still PayPal I need to escalate with?