Energyhelpline - not the best

Quirk

I have tried Energyhelpline to comapre tariffs, and while it found another company that had a cheaper tariff, it did not tell me that my current provider has a cheaper tariff than the one I am currently on.


Moneysupermarket was much better! It found the cheaper tariff straight away. What's the difference: Current tariff £1053, new provider from Energyhelpline £933 (plus £15 cashback), existing provider from Moneysupermarket with cheaper tariff £863 (plus £30 cashback).

Which would you choose?

penrhyn

Are you using your annual consumption figures or monthly payments?

Premier_2

Hi Quirk, and welcome to MSE :hello:

Quite a common complaint on mSE that different comparison sites give differing results, but no one yaet has come up with the data to prove it.

If you let us know the data you input (annual consumption in kWh, current supplier/tariff, and supply are or firrst part of postcode,) we'll take a look for you of the output.
Will you be the first to confirm a difference?

... I suspect not, as the sites are carefully controlled to ensure they don't give any misleading information.


Edit: Imo Energyhelpline fully deserves the top site as recommended by MSE Martin. It allows you to view all payment options at the same time, whilst I think Moneysupermarket asks you to choose the payment method you would prefer and only gives those tariffs that suit that method.

bsnow

I suspect energyhelpline as being a big scam.

I trusted Martin's top rate and used it to transfer my supply in July. Energyhelpline asks for your bank details and date of birth in order to proceed with the forms filling and do the transfer for you.

Over 8 weeks have passed and no cash back, instead I received a letter from my new supplier 'Sorry you are leaving', I call them and I was told BG has taken over my supply.

I called BG and I was told that as they have my full name and address, my bank details and date of birth they have no reason to doubt that I was not me who accept their terms and conditions, and therefore, they have no reason to void my contract and the transfer will go through.

I have now lost my fixed rate with my previous supplier and I am stuck with a contract with a supplier I don't want.

Following Consumer Direct's advice I am demanding from BG proof about my acceptance of their T&C.

I have now wised up about the recommendation given by MSE.

Plushchris

bsnow wrote: »

I suspect energyhelpline as being a big scam.

I trusted Martin's top rate and used it to transfer my supply in July. Energyhelpline asks for your bank details and date of birth in order to proceed with the forms filling and do the transfer for you.

Over 8 weeks have passed and no cash back, instead I received a letter form my supplier 'Sorry you are leaving', I call them and I was told BG has taken over my supply.

I called BG and I was told that as they have my full name and address, my bank details and date of birth they have no reason to doubt that I was not me who accept their terms and conditions, and therefore, they have no reason to void my contract and the transfer will go through.

I have now lost my fixed rate with my previous supplier and I am stuck with a contract with a supplier I don't want.

Following Consumer Direct's advice I am demanding from BG proof about my acceptance of their T&C.

I have now wised up about the recommendation given by MSE.

So you used the website to switch now you have decided you dont want to switch and its their fault??

Also, the cashback usually gets paid around 2 months after the switch goes live and you are being supplied by your new supplier.

What exactly has the comparison site done wrong? you instructed them to switch you in the first place did you not?

bsnow

Plushchris wrote: »

So you used the website to switch now you have decided you don't want to switch and its their fault??

you didn't understand what I wrote.

I was supplied by supplier 'A' and I used energyonline to switch to supplier 'B' and I was waiting my cash back. Over 2 months later and no cash back I received a letter from supplier 'B' telling that supplier 'C' will be taking over my supply - I told supplier 'B' I didn't want the change.

I called supplier 'C' and they told me it was too late to cancel the deal and supplier 'B' told me if supplier 'C' does not cancel it I lost my fixed rate deal.

I told supplier 'C' that I have not authorised them to take over my supplier. Supplier 'C' tells me that they have my correct name and address, my bank details, my date of birth, and therefore, it confirms that I have accepted their T&C. Supplier 'C' gives my contact number as the same fake number I gave to energyonline.

Customer Direct told me that supplier 'C' must provide me with details of when the T&C were accepted - as it was done online it is likely to have the IP address and I will have the final proof of their scam.


If you still don't understand: I instructed them to switch my supply once I did not authorise them to use my details to keep on making money switching it again to my disadvantage.

Plushchris

I didnt understand what you wrote because it didnt make sense.

Have you actually spoke to them to find out whats gone on?

bsnow

Do you understand it now?

I wrote to them but as others in this forum still no reply.

I am waiting for details my acceptance of the T&C from BG' to open a case on Consumer Direct.

Do you have anything useful to add?

JasX

So did BG/supplier C magic your bank details out of thin air?

bsnow

JasX wrote: »

So did BG/supplier C magic your bank details out of thin air?

Exactly what I ask them and they told me with the wealth of details it could only be me. I know I didn't give them any information because I absolutely hate BG and wouldn't have their supply even if it was for free.

As Consumer Directed advised me having the details of when the transfer was done and hopefully the IP address, it will show for sure who has given them my details.

I found very strange that the phone number BG had as my contact was the one I gave to energyhelpline, so who else could have profited by this unwanted change if not energyhelpline?

Cash back websites collect enough personal details that can be used for identity fraud - you provide your bank details as a fair way to receive you cash back. They site is recommended by MSE so you trust it, but in my case someone seems to have misused this information to their profit

It also appears that these cash back sites rely on some people forgetting to claim their money. As in my case, and appears many others, you have to contact their customer services to get the promised money. Seems like the old cash back mobile contracts that were very common.

I think MSE should put a warning about these before more people end up losing out.

Plushchris

bsnow wrote: »

Do you understand it now?

I wrote to them but as others in this forum still no reply.

I am waiting for details my acceptance of the T&C from BG' to open a case on Consumer Direct.

Do you have anything useful to add?

I understand it now you have actually given an idea of what went on and not just a vague description yes.

So you havent actually spoke to them then?

Why would you give a fake number to Energyhelpline in the first place? So that if there was a problem with the transfer they couldnt contact you?

You havent waited the correct amount of time so its hardly surprising you havent recieved your cashback yet. You dont have to jump through any hoops with energyhelpline they usually just pay the cashback into your bank account.